
The Good, The Bad, and The Ugly Of Mystery Shopping
Mystery shopping is a big business. The concept has been around for over 50 years and the industry as a whole is worth just shy of $2 billion â itâs powerful, t
Discover trends, tips, and insights to elevate your restaurant operations.
Discover trends, tips, and insights to elevate your restaurant operations.

Mystery shopping is a big business. The concept has been around for over 50 years and the industry as a whole is worth just shy of $2 billion â itâs powerful, t

Behind every five-star restaurant is a team of great people. Letâs quickly look at how to utilize Tattle feedback data to inspire some friendly competition and

Serving up bad batches of food is at the top of the nightmare scenarios list for every restaurant operator. But, when it comes to determining problems with the

Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have

If youâve been on the Internet lately, youâd find it nearly impossible to avoid topics like âAIâ and âChatGPTâ. It seems like every industry â including restau

Tattle has recently started offering Short Message Service (SMS) as a method for survey distribution to further increase survey participation, access a larger c

Why Restaurants Are Measuring Speed Of Service Differently In 2023âIt takes months to find a customer and seconds to lose one.â - Vince LombardiThe restau

Key Takeaways Donât ignore bad reviews. Instead, think of them as an opportunity to improve, grow, or at least display your brand's professionalism. Donât

This is a Q&A with Tinku Saini, CEO and Co-Founder of Tarka Indian Kitchen, a 9-unit and growing Indian fast casual restaurant concept based in Austin wit

Key Takeaways If you deal with a customer complaint quickly, theyâre 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no c

In this day and age, a restaurantâs online presence could be even more important than its physical presence. According to the new TripAdvisor âInfluences on Din

Editor's Note: This article is a redacted version of the conversation. You can view the Q&A transcription of the conversation here. Guest featured: Ly