Build a Better Customer Experience

Tattle is the best Customer Experience Improvement (CXI) platform for restaurant and hospitality operators to collect guest feedback — and act on it.

Bonus point: no tech-savviness required.

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9,000+

Locations

1.1B+

Data Points Collected

160+

Brand Partners

25+

Integration Partners

Trusted by Top Brands Nationwide

Uncover the “why” behind scores.

Online reviews or mystery shoppers can no longer satisfy the strategic restaurant operators of today. You need a powerful feedback platform that pinpoints top opportunities with a data-centric approach.

That’s why Tattle uses causation-based surveys with a 94% completion rate, so you get 20x more data than alternative solutions. We also use Machine Learning to rank your highest-impact opportunities that boost guest satisfaction and revenue.

In short: we analyze the data so you don’t have to.

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Focus on what matters.

Ok. You’ve identified your top improvement opportunities in Tattle. Now what?

Based on each location’s unique opportunities, you can set monthly objectives to align the team, execute action items, and track progress over time.

No wonder brands call Tattle “the center of gravity” of their business, where an average GM logs in 6 times a day!

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Actionable insights at your fingertips.

From tracking key metrics to benchmarking locations, operators can filter reports by daypart, ordering channels, top box score, incident rate and more.

Tattle offers three permission levels granting different access to C-suites, District Managers and General Managers, so each role can focus on the insights they need to excel at their jobs.

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Benchmarking restaurant locations in Tattle

Turn customers into advocates.

Congrats! You just got a 5-star survey response. Tattle will automatically prompt the customer to review on Yelp, Google or social media with an email.

You can also directly respond to unhappy customers within Tattle, and send templated apology emails or free items to resolve the issue and prevent negative public reviews.

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Why Brands Love Tattle

More Granular Feedback Data

Tattle uncovers factors beyond generic categories, such as whether a low food quality rating is due to temperature, texture or flavor.

Higher Growth Certainty

Tattle uses Machine Learning to predict how likely each improvement opportunity will increase revenue and satisfaction, so you can better prioritize.

Hands-On Strategy Sessions

Our Customers Success team offers exclusive insights and actionable recommendations, so you can better drive actions beyond data.

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MOD Pizza

“Tattle has become our center of gravity. Over night, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”

Alicia Alfi, Senior Manager of Strategy & Analytics

Din Tai Fung Restaurant Group

“Tattle is a powerful tool to help gain actionable insight on patterns in the guest experience. It’s a great way to better understand the guest so that you can provide the best possible experience.”

Aaron Yang, Vice President

Red's Savoy

“The transparency we are giving our customers is helping to build authentic relationships. We were used to getting 60 reviews in a year. Now we get 60+ reviews in one day.”

Reed Daniels, CEO

Tarka Indian Kitchen

“Having an automated response is fantastic. If it’s a thank you or an apology, it allows us that instant reply to our customers that consumers, in this day and age, have come to expect.”

Tinku Saini, CEO + Co-Founder

Farmer Boys

“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."

John Lucas, VP of Operations