9,000+
Locations
1.1B+
Data Points Collected
160+
Brand Partners
25+
Integration Partners
Trusted by Top Brands Nationwide
Uncover the "why" behind scores.
Online reviews or mystery shoppers can no longer satisfy the strategic restaurant operators of today. You need a powerful feedback platform that pinpoints top opportunities with a data-centric approach.
That's why Tattle uses causation-based surveys with a 94% completion rate, so you get 20x more data than alternative solutions. We also use Machine Learning to rank your highest-impact opportunities that boost guest satisfaction and revenue.
In short: we analyze the data so you don’t have to.
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Focus on what matters.
Ok. You’ve identified your top improvement opportunities in Tattle. Now what?
Based on each location’s unique opportunities, you can set monthly objectives to align the team, execute action items, and track progress over time.
No wonder brands call Tattle “the center of gravity” of their business, where an average GM logs in 6 times a day!
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Actionable insights at your fingertips.
From tracking key metrics to benchmarking locations, operators can filter reports by daypart, ordering channels, top box score, incident rate and more.
Tattle offers three permission levels granting different access to C-suites, District Managers and General Managers, so each role can focus on the insights they need to excel at their jobs.
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Turn customers into advocates.
Congrats! You just got a 5-star survey response. Tattle will automatically prompt the customer to review on Yelp, Google or social media with an email.
You can also directly respond to unhappy customers within Tattle, and send templated apology emails or free items to resolve the issue and prevent negative public reviews.
Explore Tattle for Marketers >
How much feedback data can you get?
Complete a quick form for our team to assess if Tattle works for you.
“Tattle is our center of gravity.”
“The ‘Corvette’ of feedback platforms.”
“Having Tattle data is a life saver.”
Actual quotes from Tattle customers
Why Brands Love Tattle
More Granular Feedback Data
Tattle uncovers factors beyond generic categories, such as whether a low food quality rating is due to temperature, texture or flavor.
Higher Growth Certainty
Tattle uses Machine Learning to predict how likely each improvement opportunity will increase revenue and satisfaction, so you can better prioritize.
Hands-On Strategy Sessions
Our Customers Success team offers exclusive insights and actionable recommendations, so you can better drive actions beyond data.
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
John Lucas
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
Alicia Alfi
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
Jim Bitticks
President and COO, Dave's Hot Chicken
Case Studies
View all case studies >
MOD Pizza
How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.
Bluestone Lane
How Bluestone Lane moved away from sporadic social media reviews to reliable customer feedback that drives operational change.
Din Tai Fung
How Din Tai Fung uses Tattle to set accountability across locations and encourage GM engagement via “friendly competition”.