
When It Comes to Guest Surveys, Restaurants Are Asking the Wrong Questions
In the fast-paced world of restaurants, feedback from guests is invaluable. It helps restaurants understand their strengths, identify areas for improvement, and
Discover trends, tips, and insights to elevate your restaurant operations.
Discover trends, tips, and insights to elevate your restaurant operations.

In the fast-paced world of restaurants, feedback from guests is invaluable. It helps restaurants understand their strengths, identify areas for improvement, and

Editor's Note: This article is a recap from a panel discussion â you can watch the full recording by clicking on the thumbnail below. Arguably the most im

The better a General Manager can understand the experience of their customers, the more effective they will be. And that's not just in the long run, but i

Editor's Note: This article is a recap from a panel discussion â you can watch the full recording by clicking on the thumbnail below. Customer loyalty is

Just how important is order accuracy for restaurants? Research has shown that accuracy is the single most important factor influencing customer satisfaction, es

GUIDE: 17 Must-Have Metrics For Your Restaurants!The key to improving guest sentiment and operational efficiency...

Editor's Note: This article is a recap from a panel discussion â to watch the panel discussion in its entirety, click here. Customer experience is a diffi

1. How did you recover guests before using Tattle? What were the main challenges? MOD Pizza: The customer service team was responsible for manually responding t

Is your menu the optimal combination of items your restaurants can offer? There might be no perfect answer to this, since every menu â even those that have been

We can no longer treat each restaurant today as a single, uniform entity. Rather, restaurants are essentially juggling multiple business and operational models

While brand-level promotions tend to get all the glamor and attention in hospitality, itâs the General Managers and Franchisees that play a decisive role in the

The motivation of a general manager trickles down to the team, to the food, and to the customer â therefore, itâs critical that these key players are incentiviz