🚨 Critical Incident
9:41 AMGuest issue reported at Main Street Location. Tap to recover now.
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360° View
Help Teams Own Every Guest Experience
Give managers one inbox to review and act on guest feedback the moment they open the app.
- Move between private Surveys and public Reviews in one feed.
- Respond faster with AI drafts, templates, or manual replies.
- Send rewards directly in chat to recover unhappy guests.
Location Performance
Drive Location-Level Accountability
Turn local performance data into concrete decisions that improve guest sentiment and revenue.
- Track CER, Average Score, and Top Box in real time.
- Monitor Recovery Rate and estimated Recovered Revenue.
- Compare Dine-in, Curbside, and Delivery performance quickly.
Action Items
Turn Brand Goals Into Daily Action
Convert monthly objectives into clear daily priorities every manager can execute in-shift.
- Get prioritized AI Coach action items tied to guest feedback.
- Open attached Knowledge Base references from each task.
- Track objective progress with clear status and timing cues.
🚨 Critical Incident
9:41 AMGuest issue reported at Main Street Location. Tap to recover now.
⚠️ Loyal Guest at Risk
10:18 AMNegative feedback from a repeat customer. Respond immediately!
✉️ New Guest Reply
11:02 AMDon't let them wait - tap to respond now.
Smart Notifications
Keep Managers Engaged with Proactive Alerts
Drive better habits and faster responses with automated notifications that surface what matters.
- Critical alerts flag high-risk guests and low-star feedback instantly.
- Morning and evening briefings keep execution consistent daily.
- Celebrate wins when locations hit CER highs and ranking jumps.
Mobile App Features
Built for Fast-Paced Operations
Unified Filtering
Managers can filter surveys and reviews instantly by date range, star rating, specific locations, or platforms like Google and Yelp.
Sentiment Insights
Give your teams the ability to analyze the emotional tone of reviews to easily spot positive, negative, or neutral trends at their location.
Competitive Benchmarking
Operators can view their Location Rank to see how they perform relative to the broader organization and monitor how they stack up against local competitors.
Advanced Tagging
Teams can apply custom tags to feedback directly from their phone for easy organization and quick reference.
Day Part Analysis
Managers can break down metrics by Breakfast, Lunch, Dinner, or Happy Hour to identify operational strengths and weaknesses shift-by-shift.
Flexible Task Management
Operators can create user-generated manual action items alongside their AI Coach tasks to address unique, location-specific priorities.
FAQ
Mobile App FAQs
The Tattle mobile app is designed for restaurant managers and operators who need to manage guest feedback and recover unhappy guests on the go. If you are a Tattle customer, download the app and log in with your existing credentials.
Yes. The Tattle mobile app is included with your Tattle subscription at no additional cost.
The Tattle app is available for iPhone (iOS 14+), iPad, and Android phones and tablets (Android 8.0+). Download it from the App Store or Google Play.
Yes. Push notifications are a core feature of the Tattle mobile app. You will receive real-time alerts for critical guest issues, new feedback, online reviews, daily summaries, and performance milestones. You have full control over which notifications you receive to match your workflow.
Yes. You can set quiet hours for the app in the Notifications settings on your phone.