One of the reasons why restaurant managers and operators find Tattle so powerful is the easy access to “who, what, when and where” of each guest’s experience. This way they can not only isolate each issue and hold teams accountable, but also build lasting relationships with customers through a personalized approach.
That particular Tattle capability just got even better.
In order to provide more context of each guest’s experiences at your restaurants, we just released two new features that allow you to both understand their past experiences, as well as a direct link to their order details in Olo. We’re excited to announce our development of the following new features, which our dashboard users can expect to see around the end of June this year:
- Enhanced Customer Profile
- Direct Olo Order ID Link
1. Enhanced Customer Profile
To better help restaurant leaders and GMs understand the experiences of repeat customers over time, Tattle has now expanded the each customer’s profile information to include the following:
- Previous feedback submissions
- Previous manager replies
- Previous reward redemption details
All teams that are responsible for replying to guest survey submissions, such as General Managers, District Managers and Guest Relations teams, can now leverage the historical context of the guest to personalize their emails or rewards. This will help you build a better relationship with the guest to improve retention and guest recovery.
In addition, you can use this information to see whether a customer’s experience has changed over time, including whether their previous interactions with your staff were satisfactory and whether a redemption of reward helped with bringing them back. For managers, this is valuable information for assessing if the same customer has experienced a consistent, better or worse treatment, and check if the same issues keep resurfacing at a certain location.
2. Direct Olo Order ID Link
For thousands of restaurant locations leveraging Tattle’s integration with Olo to collect omni-channel feedback, we have made the linkage between Tattle and Olo even more seamless for easier investigation into individual guest experiences.
Within the Order Details section of a customer’s Tattle profile, you can click on their Olo order ID to be redirected to the Olo dashboard.
This is especially useful if you spend a lot of time bouncing from Tattle to Olo in search of order details to resolve an incident or refund an order. This way all the information you need about the customer and their transaction history would be at your fingertips. Now you can easily refund orders via Olo, and better investigate any issues surrounding that guest’s experience.
With 25+ integration partners in both the ordering and loyalty space, Tattle is constantly improving the integration features and functionality to make restaurant operators’ jobs more efficient. We’re also expanding our integration partner base, with Toast integration being the next major milestone — coming soon this summer.
Next Steps
For existing Tattle partners, please feel free to reach out to your Customer Success Manager if you have any questions about the new features. And as always, please let us know if you have any feedback or feature requests because your voice is what guides us along. Without our partners such as Peter Katz, franchisee at The Counter, and the team at Blaze Pizza, this new feature release wouldn’t have been possible. We truly appreciate our partners from the bottom of our hearts.
If you’re curious to see why a feedback-focused operational strategy has helped leading brands such as Blaze Pizza, Dave’s Hot Chicken, Hooters, Earl Enterprises and more improve guest satisfaction and recover millions in revenue, simply tell us a little about your business here. We’d love to have a quick chat with you!
