February 17, 2017

Tattle + OLO Team-Up for Digital Ordering Feedback Collection

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Tattle is proud to announce it is teaming up with OLO by launching feedback for digital ordering! OLO, the leader in digital ordering has 160 brands and serves over 43 million hungry users.

The collaboration comes as online ordering continues to increase, offering customers a convenient way to skip the line for carryout and/or place a delivery order. More recently, Yum! Brands, the parent company of Taco Bell, KFC, and Pizza Hut, announced that digital ordering now makes up almost 50% of their total delivery and carryout sales in the U.S. Times are a-changin’!

Tattle is helping brands like Garbanzo Mediterranean Fresh close the loop on feedback. “We use mobile ordering to make our customers’ lives more convenient. But digital ordering can often be the black box of feedback,” says James Park, CEO of Garbanzo. “Through our Tattle and OLO collaboration, we will now be able to collect valuable data about the digital ordering experience, something that has been nearly impossible to quantify to this point.”  

Tattle seeks to fill the gap that currently exists in the digital ordering space, allowing brands to close the loop once a customer walks out of the store with their meal or receives its delivery order. Tattle’s ability to improve transparency across a rapidly growing yet unmonitored revenue channel will allow brands to track an entirely new customer service driven data set for continuous improvement.

Due to the application of this new and exciting technology development, Tattle aims to continue innovating upon antiquated feedback processes and personalizing the guest experience for hospitality brands—allowing their customers to communicate directly with internal operations teams as opposed to taking their complaints to social sites and open forums.

Through empowering hospitality brands to establish their Customer Care infrastructure, Tattle provides the ability to control online reputation with direct feedback, respond to customers to leverage satisfied or unfavorable feedback, and measure guest satisfaction across their locations about the areas they care about most.