Discover trends, tips, and insights to elevate your restaurant operations.
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65 articles in this category
Key Takeaway Yes—immediate 5-star review prompts in your guest surveys are putting your restaurants in serious danger for the long run. Here's how to avoi
Key Takeaway Top Box and OSAT excel at measuring perfection for specific touchpoints, NPS heavily weights negative experiences for location comparisons, and CER
Beyond generic upsells - discover how Menu Pairing Analysis scientifically identifies combinations that boost customer experience ratings and drive incremental sales through data-driven insights.
Key Takeaway Every restaurant marketer is chasing the same white whale: hyper-personalization. But you don't need personalized data from every single gues
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Master strategic guest recovery without draining your budget. Learn data-driven methods to win back unhappy customers at the lowest cost while maximizing return rates and protecting your bottom line.
Navigate high-stakes recipe changes with confidence. Learn proven A/B testing methods using guest feedback data to ensure your menu reformulations delight customers rather than alienate them.
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Transform your guest recovery from good to great. Learn how increasing response rates from 24% to 90% can quadruple monthly recovered sales and why recovery rate is your most important metric.
Learn the industry secret for predicting sales growth. Data reveals locations with highest guest satisfaction consistently achieve strongest revenue growth - even small differences separate thriving from declining stores.
Discover how consumption timing impacts guest satisfaction. Data reveals only half of guests consume food within optimal windows, affecting quality perception and return rates.
Editor's Note: This article is a redacted version of the conversation. You can view Buckhorn BBQ + Grill's case study based on this conversation her
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Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. The popular 112-unit
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