Chickie’s & Pete’s:
Rated by ESPN as the #1 sports bar on the East Coast, Chickie’s and Pete’s rapid expansion now includes 18 locations and growing fast. But before Chickie’s & Pete’s became a top franchise, it all began with a tiny Philadelphia sports bar called the Robbins Avenue Taproom in the Mayfair neighborhood in 1977.
Pete Ciarrochi took over this business from his parents and worked tirelessly to make sure the family legacy lived on. What Pete understood was the pulse of the city, which was food, sports and people. And he created a brand with a foundation around these three essentials. Soon Pete became the face of the Chickie’s and Pete’s franchise with the help of his brother, Tom. Pete’s infectious energy, charisma and impressive cuisine became his recipe for success.
And Crab fries became a staple at every location. Having been served in the restaurant since 1977, crab fries are crinkle-cut French fries sprinkled with a secret blend of crabby spices and served with their one-of-a-kind White Cheese sauce for dipping.
PJ’s Coffee of New Orleans:
PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry that demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffee-making mattered.
PJ’s was cold-brewing coffee before it was a thing, brewing daily cups using a special cold-drip process that protects the flavor and strength of the beans, while still producing a coffee that is 2/3 less acidic – a process pioneered by their founder.
Rated as 1 of the top 50 franchises based on overall satisfaction by the Franchise Business Review, PJ’s Coffee has expanded to 65+ locations. Their continued commitment to quality has the team traveling the globe to hand-select only the finest coffee beans – from Sumatra to Ethiopia, from Colombia to Kenya – everywhere the best coffee grows. Plucked by hand at the peak ripeness, the fruits of the Coffea Arabica bush are transported to mills where the beans are expertly removed, dried and hand-sorted before shipping to our artesian roasters. All so their customers can get the very best cup of coffee imaginable!
Farmer Boys has been focused on local since the beginning. Looking to purchase only the freshest ingredients directly from local famers and purveyors whenever possible. This commitment to quality is what makes Farmer Boys food so delicious, flavorful and something all their guests have grown to love.
Founded in 1981 by five burger-loving brothers who grew up on a farm, Farmers Boys continues its mission of going the extra-mile with fresh-cooked, made-to-order meals every time you visit. And after nearly 35 years of serving award-wining burgers, hearty cooked-to-order breakfast, huge, hand chopped salads and tall, stacked sandwiches, they know one thing will never go out of style and that is farm fresh food. With 90 stores now open in California and Nevada, Farmer Boys has found a winning combination!
The Tattle Choice:
These restaurants have made the creation of unforgettable customer experiences of paramount importance to their mission. Being able to have an open flow of digital communication between their customers and all their locations fits nicely with this ethos. Tattle also gives each the ability to identify their community of net-promoters, essential to their continued success. By creating a closed-loop approach to feedback Tattle’s platform allows these restaurants to understand the sentiment of their customers and know truly that the product they are achieving across all of their locations remains at the highest level of excellence.
Getting direct feedback has become essential to restaurants with so many other social media sites and open forums available to unhappy customers. Being able to capture feedback internally can help brands retain control of their online reputation, identify top promoters and build stronger relationships by responding directly to customers.
Each team needed Tattle for the following reasons:
- compare analytics and trends across all their locations
- streamline and centralize their website and onsite feedback process
- get in front of harmful online reviews
- seamlessly respond back to customers with Thank You’s, Apologies, Digital Gift Cards or Yelp Review Requests