Reputation Management

Boost Online Presence And Brand Reputation

Control the social media narrative of your restaurant brand in an organic, scalable way with Tattle.

Collect omni-channel feedback, resolve customer complains in real-time, intercept negative feedback, and prompt 5-star reviews from top customers.

Reputation Management For Restaurants Tattle
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Trusted by 200+ brands and 20,000+ restaurant executives, DMs, and GMs nationwide.

Intercept Bad Reviews

Collect Private Feedback Across Channels

Before unhappy customers vent online, Tattle first offers an easy, private feedback channel via automated survey emails, so your team knows what happened before the public does.

This has helped hundreds of brands effectively divert angry reviews, and gives their operations teams the chance to make things right before negative reviews surface online.

Customer Feedback Channels
guest recovery incident timeline in tattle

Guest Recovery

Automatically Resolve Customer Issues In Real-Time

It’s important to follow up with dissatisfied customers right away. Simply set up pre-configured email templates and loyalty rewards based on each feedback’s star rating, and let Tattle recover guests for you at scale!

By having full visibility into incident timelines and metrics, you can easily hold teams accountable and make sure every guest receives the treatment they deserve.

Boost Positive Reviews

Prompt More Positive Reviews Online

On top of intercepting negative reviews, you can also set up pre-configured thank you messages that encourage happy customers to leave a positive review on Yelp or Google.

Hundreds of brands have utilized this feature to effectively boost their local Google ranking within 30 days!

Prompt Positive Social Media Reviews

THE NEXT STEP

Watch an in-depth demo of the Tattle platform today!

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Why Brands Love Tattle

Hidden Problems Uncovered

Tattle reveals the undelying factors causing each issue, such as whether a low food quality rating is due to temperature, texture, or flavor.

Higher Growth Certainty

Tattle uses Machine Learning to predict how likely each action will increase revenue and satisfaction, so you can better prioritize.

Hands-on Strategy Coaching

Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.

Powerful Reports & Dashboard

There's a reason restaurant GMs log into Tattle on average 6 times a day — the reporting is specific, intuitive, and customizable.

25+ Integration Partners

The Tattle platform has numerous integration partners — from POS and ordering companies to kiosk and loyalty providers.

ROI Guaranteed

From tracking guest recovery to intercepting negative reviews, Tattle boosts your bottom-line and improves your brand reputation online.

Popular Case Studies

MOD pizza tattle case study

MOD Pizza

How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.

Bluestone Lane Cafe Tattle case study

Dave's Hot Chicken

Learn how DHC's 500% annual growth was fueled in part by the incredibly granular insights generated by the Tattle platform.

Din Tai Fung Tattle case study

Roy Rogers

See how Roy Rogers replaced their mystery shoppers with Tattle and increased feedback volume by 3,051%.