Guest Recovery
Win Back Unhappy Guests Automatically
Manage negative guest replies in a single hub
Track recovery timelines of unhappy customers
Automate apologies, rewards, & incentives
Improve revenue & customer retention
Trusted by 200+ brands and 20,000+ restaurant executives, DMs, and GMs nationwide.
Easy to use
Intuitive Incident Management Dashboard
Viewing incidents, tracking progress, measuring results, and corresponding with dissatisfied guests has never been easier.
The intuitive Tattle platform has enabled restaurant brands of all sizes to recover ~70% of guests right out of the gate with minimal to no training.
Revenue Retention
Turn Lost Customers Into Repeat Vistors
It’s cheaper and easier to retain an existing customer than it is to obtain a new one. Through Tattle’s guest recovery feature, restaurant brands are doing just that with automated email apologies and reward programs.
MOD Pizza was able to recover $11 million in guest detraction in their first year using the Tattle platform (read their case study here).
Highly-Personalized
Customize Emails, Apologies, and Rewards
Whether you want to use conditional logic to automatically reward people who provided low scores or have specific team members send one-off apology emails, it’s all up to you.
You can then track the success of your automations and optimize to continually improve your guest recovery rate.
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Why Brands Love Tattle
Hidden Problems Uncovered
Tattle reveals the undelying factors causing each issue, such as whether a low food quality rating is due to temperature, texture, or flavor.
Higher Growth Certainty
Tattle uses Machine Learning to predict how likely each action will increase revenue and satisfaction, so you can better prioritize.
Hands-on Strategy Coaching
Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.
Powerful Reports & Dashboard
There's a reason restaurant GMs log into Tattle on average 6 times a day — the reporting is specific, intuitive, and customizable.
25+ Integration Partners
The Tattle platform has numerous integration partners — from POS and ordering companies to kiosk and loyalty providers.
ROI Guaranteed
From tracking guest recovery to intercepting negative reviews, Tattle boosts your bottom-line and improves your brand reputation online.
Popular Case Studies
MOD Pizza
How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.
Dave's Hot Chicken
Learn how DHC's 500% annual growth was fueled in part by the incredibly granular insights generated by the Tattle platform.
Roy Rogers
See how Roy Rogers replaced their mystery shoppers with Tattle and increased feedback volume by 3,051%.
Interactive FAQ
Click the video below to see the most frequently asked questions about the Tattle platform.