Guest Recovery

Win Back Unhappy Guests Automatically

Nothing is more frustrating than seeing a customer leave due to one disappointing experience.

That’s why we built incident management right into our dashboard. This is the ultimate hub for communicating with dissatisfied guests and making things right with automations, apologies, and rewards.

Guest Recovery Tattle
Hooters Logo
Blaze Pizza Logo Small
Mod Pizza logo png
Nextbite
pieology-logo
Dave's Hot Chicken Logo
Dave's hot chicken

Trusted by 200+ brands and 20,000+ restaurant executives, DMs, and GMs nationwide.

Easy to use

Intuitive Incident Management Dashboard

Viewing incidents, tracking progress, measuring results, and corresponding with dissatisfied guests has never been easier.

The intuitive Tattle platform has enabled restaurant brands of all sizes to recover ~70% of guests right out of the gate with minimal to no training.

Guest Recovery Intuitive
Guest Recovery MOD Pizza

Revenue Retention

Turn Lost Customers Into Repeat Vistors

It’s cheaper and easier to retain an existing customer than it is to obtain a new one. Through Tattle’s guest recovery feature, restaurant brands are doing just that with automated email apologies and reward programs.

MOD Pizza was able to recover $11 million in guest detraction in their first year using the Tattle platform (read their case study here).

Highly-Personalized

Customize Emails, Apologies, & Rewards

Whether you want to use conditional logic to automatically reward people who provided low scores or have specific team members send one-off apology emails, it’s all up to you.

You can then track the success of your automations and optimize to continually improve your guest recovery rate.

Conditional Logic Guest Recovery

Want More?

Watch an in-depth demo of the Tattle platform today!

Tattle Video Demo Teaser

Why Brands Love Tattle

Hidden Problems Uncovered

Tattle reveals the undelying factors causing each issue, such as whether a low food quality rating is due to temperature, texture, or flavor.

Higher Growth Certainty

Tattle uses Machine Learning to predict how likely each action will increase revenue and satisfaction, so you can better prioritize.

Hands-on Strategy Coaching

Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.

Powerful Reports & Dashboard

There's a reason restaurant GMs log into Tattle on average 6 times a day — the reporting is specific, intuitive, and customizable.

25+ Integration Partners

The Tattle platform has numerous integration partners — from POS and ordering companies to kiosk and loyalty providers.

ROI Guaranteed

From tracking guest recovery to intercepting negative reviews, Tattle boosts your bottom-line and improves your brand reputation online.

Popular Case Studies

MOD pizza tattle case study

MOD Pizza

How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.

Bluestone Lane Cafe Tattle case study

Dave's Hot Chicken

Learn how DHC's 500% annual growth was fueled in part by the incredibly granular insights generated by the Tattle platform.

Din Tai Fung Tattle case study

Roy Rogers

See how Roy Rogers replaced their mystery shoppers with Tattle and increased feedback volume by 3,051%.