Recover Guests and Revenue At Scale
Nothing (almost) is more frustrating than seeing a customer leave due to one disappointing experience.
Tattle automatically sends apology messages and rewards to convince your customers that you deserve another chance to make things right.
Recover the revenue—and guests—that should be yours.
Recover dissatisfied customers at scale.
Tattle makes dissatisfied customers feel heard by sending apology emails and loyalty rewards based on the star ratings they leave. You’ll have visibility into each guest’s correspondence timeline, as well as overall guest recovery metrics.
Many brands are recovering millions in revenue by setting guest recovery on autopilot in Tattle!
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Turn feedback insights into actions.
Prevent future incidents by setting monthly objectives to consistently improve guest satisfaction across locations.
Relevant team members will receive 3 automatic email notifications each month to track progress. Guess what: locations that hit the Tattle-recommended objective have an 84% chance of improving guest satisfaction within 30 days!
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Assess team performances at a glance.
Understand how each location is progressing with interactive reports and heatmaps, all filterable by region, daypart, ordering channel and more.
You can also customize the reports and group locations in a way that works best for your organization. And all can be done with just a few clicks inside Tattle’s user-friendly dashboard.
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Why Restaurants Love Tattle
More granular data points.
Understand what factors are causing customer complaints (e.g. whether low food quality is due to temperature, texture or flavor).
Results & data driven.
Tattle uses Machine Learning to predict which improvements can lead to the highest increase in revenue and guest satisfaction.
Through integrations, Tattle can 20X your feedback volume with automatic survey emails and pre-populated survey fields post transaction.
Hands-on strategy sessions.
Our Customer Success teams will help you interpret data insights and give strategic recommendations that help you succeed.
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
President and COO, Dave's Hot Chicken
View all case studies >
How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.
How Bluestone Lane moved away from sporadic social media reviews to reliable customer feedback that drives operational change.
Din Tai Fung
How Din Tai Fung uses Tattle to set accountability across locations and encourage GM engagement via “friendly competition”.