Real-Time Feedback Collection

You can now collect feedback from real customers at a greater quantity and quality across locations.

Through robust integrations with ordering and loyalty platforms you already use, Tattle sends automated survey emails pre-populated with order and customer information.

More feedback data = more power to your team.

(Pay month to month. Cancel anytime.)

Tattle Survey Feedback Collection

Robust Integrations

Set your feedback collection on autopilot

Tattle’s open API enables integrations with other tech platforms to send automatic survey emails after a transaction or reward redemption. On average, ~10% of all orders result in a Tattle survey submission.

Integration with other platforms or in-house solutions are available upon request. Please get in touch to learn more.

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Tattle integration partners
tattle survey granular feedback collection

Causation-Based Surveys

Granular details; actionable insights.

Unlike typical short surveys, Tattle is designed to uncover the “why” behind customer dissatisfaction. Therefore we use causation-based surveys that break down traditionally ambiguous operational categories into actionable factors.

Despite the details, Tattle surveys on average have a 94% completion rate on a 55-question survey!

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monthly objectives tattle

Insights to Action

Prioritize and execute.

Based on your feedback data, Tattle recommends top improvement opportunities unique to each location that will lead to the greatest increase in guest satisfaction.

General Managers can set those opportunities as monthly objectives, and track progress in customer experience improvement.

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monthly objectives tattle

Why Restaurants Love Tattle

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More granular data points.

Understand what factors are causing customer complaints (e.g. whether low food quality is due to temperature, texture or flavor).

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Results & data driven.

Tattle uses Machine Learning to predict which improvements can lead to the highest increase in revenue and guest satisfaction.

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Robust integrations.

Through integrations, Tattle can 20X your feedback volume with automatic survey emails and pre-populated survey fields post transaction.

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Hands-on strategy sessions.

Our Customer Success teams will help you interpret data insights and give strategic recommendations that help you succeed.

“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."

John Lucas
VP of Operations, Farmer Boys

“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”

Alicia Alfi
SM of Strategy & Analytics, MOD Pizza

"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."

Jim Bitticks
President and COO, Dave's Hot Chicken

Case Studies

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MOD pizza tattle case study

MOD Pizza

How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.

Bluestone Lane Cafe Tattle case study

Bluestone Lane

How Bluestone Lane moved away from sporadic social media reviews to reliable customer feedback that drives operational change. 

Din Tai Fung Tattle case study

Din Tai Fung

How Din Tai Fung uses Tattle to set accountability across locations and encourage GM engagement via “friendly competition”.