“Unlike other platforms that can be overwhelming with data, Tattle’s laser focus on providing the most relevant insights has improved the way we operate and our guest experience.”

Salad Collective (MAD Greens and Snappy Salads) struggled to collect sufficient feedback through their previous guest feedback platforms. Due to statistically insignificant feedback volume from a paper receipt survey invite, their GMs, DMs, and executive team couldn’t identify the correct insights for improvement.

As a result, they didn’t feel confident in making decisions based on their current feedback data.

Brand Overview

Integrations: Olo, Punchh
Locations: 38
Tattle partner since: 2019

Tattle surveys ask guests to rate the specific factors contributing to a positive or negative experience and uses proprietary algorithms to recommend the top improvement areas.

Thus, Tattle automatically translates data into actionable items. According to each location’s feedback, Tattle will identify their top opportunities that will most likely boost customer satisfaction and revenue. Such data was able to shed light on issues that weren’t even issues at all, giving the management team more space to focus on problem areas only.

Moreover, the dashboard is extremely intuitive. This enables all levels of managers and operators to actively engage in understanding the insights, based on the permission level they’re assigned.

“One of the standout features is Tattle’s intuitive dashboard with Ai-driven improvement recommendations, which provides us with actionable insights, enabling us to meet our guests’ needs in new ways both inside and outside of our restaurants,” said Jenn.