Fresh&Co:
With 15 locations in Manhattan and further expansion on the way, Fresh&Co has found a perfect formula for achieving their mission to feed the city creative, healthy and fresh meals. That’s because they source the freshest ingredients from local farmers who share their same commitment to excellence. Creating seasonal dishes that are colorful, delicious, and packed with flavor!
Offering an array of vegetarian, vegan and gluten-free menu options to satisfy every taste bud, from signature chopped salads and homemade soups, to sandwiches, market fresh bowls and cold-pressed juices, Fresh&Co is the go-to spot for hungry New Yorkers who want chef-designed healthy meals —fast.
With ingredients sourced from farms in the Hudson Valley and Long Island, Fresh&Co prides themselves on making everything from scratch daily. Living by the motto “Keep it real and keep it delicious.”
Lolita’s Restaurants:
Since 1984 Lolita’s Mexican Restaurants has provided quality food to the communities in which they operate. A family business from the onset, all of Lolita’s recipes come from the family’s experience and a fine legacy of Mexican cuisine. Because Lolita’s believes that patience is the essence of fine Mexican food, they pour their time, energy, and passion into classic and generations-old recipes. Combining quick service with quality and freshness their customers have come to love.
Everything Lolita’s prepares follows this tradition from their beans, which they make from scratch, to their aromatic long-grain rice and tender meats, which they cook all day. All their veggies are locally sourced and chopped daily and served with just-made tortillas
With over five decades’ of experience in the Mexican food business, Joaquin and Dolores (“Lolita”) Farfan have put their culinary expertise and love for community into all they do. They see their customers as their guests, and their employees are their team.
When the Farfans started Lolita’s, they sought to support their growing family and serve excellent Mexican food. The top sellers include carne asada burritos, bean & cheese burritos, and rolled tacos with guacamole. Lolita’s continues these traditions providing high-quality ingredients with flavor and texture each and every day.
INDAY:
Indian cuisine is rooted in the belief that food should provide nourishment for your body and balance for your life. INDAY is born from this tradition: a place where you don’t have to decide between eating delicious, exciting food and eating mindfully and nutritiously. Inspired by the traditional food of Indian by way of California, INDAY is serving 100% gluten free, antibiotic-free meats, local vegetables and organic beverages. Making INDAY’s meals light, bright and made fresh daily in the open kitchen.
The first thing you might notice about Inday is how nice it looks. It’s a clean and modern space serving healthy Indian-inspired build-your-own rice, grain and veggie bowls with toppings like cauliflower “rice,” turkey meatballs, and coconut chutney.
“I grew up in New York, and I ate a very different way than I think Indian food is presented here,” says founder Basu Ratnam, whose parents were born in India but, he says, were influenced by California cuisine. “We ate food that had Indian spices but it was just lighter and cleaner. We’re not religious about health, we just want to feel good when we eat.”
The Mill:
The Mill is a fast-casual restaurant concept with 2-locations in the heart of Manhattan. Specializing in fresh, made-to-order food for hungry New Yorkers on-the-go. To achieve success the entire team at The Mill adheres to three guiding principles.
1) To deliver healthy and quality food offerings by purchasing only the best quality ingredients
2) To provide positive and helpful services at all times
3) To offer diners a menu with fair prices and items that can be customized to meet their needs
With over 35 years of experience in the fast-casual New York City market, the Mill is proud to introduce this concept featuring gourmet soups and sandwiches, make-your-own salads, hot entrees and delicious baked goods and dessert sweets.
The Tattle Choice:
All 4-restaurants have made the creation of unforgettable customer experiences of paramount importance to their mission. Being able to have an open flow of digital communication between their customers and all their locations fits nicely with this ethos. Tattle also gives each the ability to identify their community of net-promoters, essential to their continued success. By creating a closed-loop approach to feedback Tattle’s platform allows these restaurants to understand the sentiment of their customers and know truly that the product they are achieving across all of their locations remains at the highest level of excellence.
Getting direct feedback has become essential to restaurants with so many other social media sites and open forums available to unhappy customers. Being able to capture feedback internally can help brands retain control of their online reputation, identify top promoters and build stronger relationships by responding directly to customers.
Each team needed Tattle for the following reasons:
- To collect more feedback in real-time from onsite guests
- To get in front of poor reviews before they end up on social media sites
- To maintain the ability to respond to their customers quickly and privately
- To curate positive feedback through Tattle to Yelp on their own accord
- To grow their business by nurturing the relationships of first time customers
Welcome to Tattle: Fresh&Co, Lolita’s Restaurants, INDAY and The Mill
