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Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. Guest feedback shoul
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Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. Arguably the most im
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GUIDE: 17 Must-Have Metrics For Your Restaurants!The key to improving guest sentiment and operational efficiency...
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Is your menu the optimal combination of items your restaurants can offer? There might be no perfect answer to this, since every menu – even those that have been
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We can no longer treat each restaurant today as a single, uniform entity. Rather, restaurants are essentially juggling multiple business and operational models
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Mystery shopping is a big business. The concept has been around for over 50 years and the industry as a whole is worth just shy of $2 billion – it’s powerful, t
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Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have
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If you’ve been on the Internet lately, you’d find it nearly impossible to avoid topics like “AI” and “ChatGPT”. It seems like every industry – including restau
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Key Takeaways Don’t ignore bad reviews. Instead, think of them as an opportunity to improve, grow, or at least display your brand's professionalism. Don’t
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This is a Q&A with Tinku Saini, CEO and Co-Founder of Tarka Indian Kitchen, a 9-unit and growing Indian fast casual restaurant concept based in Austin wit
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Key Takeaways If you deal with a customer complaint quickly, they’re 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no c
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In this day and age, a restaurant’s online presence could be even more important than its physical presence. According to the new TripAdvisor “Influences on Din
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