Review
Management.
Simplified.

Though there's enough actionability in our granular, detailed feedback collection alone, we take it a step further. Tattle Objectives — a.k.a. the "Playbook for General Managers" — provides each location-level team their top area for improvement every 30 days. It's tailored to each store's feedback. Additionally, your dedicated customer success manager can provide strategy and insights sessions, ultimately helping you get the most out of your feedback data.

It's easy! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions, and ongoing support based on your preferred launch timeline. The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Most of our brand partners launch within a week!

Absolutely! Whether that's dine-in, drive-thru, pickup, carryout, or delivery, we can collect guest feedback. Most restaurant brands utilize our powerful integrations to quickly send a request for feedback (90 minutes after a transaction) via email or SMS. Some brands will add location-specific QR codes to their tables or to-go bags for an extra bump in submissions. Overall, we see, on average, a 10% survey participation rate across brands using Tattle.

We have over 35+ direct integrations with POS, ordering, loyalty, and kiosk providers. Direct integrations: Olo, Punchh, Toast, PAR Brink, Thanx, Revel, Paytronix, Flipdish, Bite, Square, Lunchbox, Itsacheckmate, Brygid, Up-n-Go, Como, Onosys, Restolabs, OneDine, Redcat, Menuu, GoParrot, and Zuppler. If your tool of choice isn't listed, no worries! Tattle is built on an open API, enabling our platform to integrate with anyone and everyone.

Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes. However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.