17 Must-Have Metrics To Improve Satisfaction
Real metrics. Real brands. Real examples. This guide has everything you need to know to track, measure, and dissect the performance of your stores and operations.
Key Benefits
Track the metrics that actually impact guest satisfaction
Learn from real examples from successful restaurant brands
Understand how to measure and improve each metric
Get benchmarks for your restaurant type and segment
Build dashboards that drive operational improvements
Metrics Categories Covered
Guest Satisfaction Metrics
NPS, CSAT, CES, and other key satisfaction indicators with calculation methods and improvement strategies.
Operational Excellence Metrics
Speed of service, order accuracy, food quality scores, and consistency measurements.
Financial Performance Metrics
Revenue per guest, table turnover, labor efficiency, and cost management KPIs.
Digital & Delivery Metrics
Online ordering performance, delivery times, third-party ratings, and digital engagement metrics.
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Better metrics lead to better restaurants.