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Tattle Live Panel Recap: Angry Chickz, Miguel's Jr, Prince Street Pizza
Editor’s Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. In this live panel session
From Mystery Shops to Next-Gen Feedback: Robeks' Journey
Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. The popular 112-unit
Pizza Executives Reveal How They Close Operational Gaps
Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. Featuring top execut
How Guest Feedback Fuels Starbird's Innovation and Growth
Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. Winner of Nation’s R
How Red O Restaurants Drives Sales Using Guest Feedback
Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. Guest feedback shoul
How Bluestone Lane Empowers Their General Managers
Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. Arguably the most im
How Salad Collective Cultivate Loyalty With Customer Feedback
Editor's Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. Customer loyalty is
How Top QSR Brands Operationalize Guest Feedback and Boost Satisfaction
Editor's Note: This article is a recap from a panel discussion — to watch the panel discussion in its entirety, click here. Customer experience is a diffi
Tat-Talk: Driving Bottom Line With Guest Recovery
1. How did you recover guests before using Tattle? What were the main challenges? MOD Pizza: The customer service team was responsible for manually responding t
How MOD Pizza and Roy Rogers Unlocked Guest Recovery Success
Editor's Note: This article is a redacted version of the conversation. You can view the Q&A transcription of the conversation here. Guest featured: Ly
Masterclasses
Deep-dive sessions on restaurant operations and growth strategies
The 5-Star Deception: How "Quick Win" Review Strategies Are Hurting Your Restaurants
Key Takeaway Yes—immediate 5-star review prompts in your guest surveys are putting your restaurants in serious danger for the long run. Here's how to avoi
Understanding Guest Satisfaction Metrics: CER vs. NPS vs. Top Box
Key Takeaway Top Box and OSAT excel at measuring perfection for specific touchpoints, NPS heavily weights negative experiences for location comparisons, and CER
Menu Pairing: The Hidden Revenue Driver
Beyond generic upsells - discover how Menu Pairing Analysis scientifically identifies combinations that boost customer experience ratings and drive incremental sales through data-driven insights.
Guest Recovery: Getting Maximum Impact at Minimum Cost
Master strategic guest recovery without draining your budget. Learn data-driven methods to win back unhappy customers at the lowest cost while maximizing return rates and protecting your bottom line.
How to Successfully Change Your Menu Item Recipe: A Data-Driven Approach
Navigate high-stakes recipe changes with confidence. Learn proven A/B testing methods using guest feedback data to ensure your menu reformulations delight customers rather than alienate them.
3 Things That Bring Your Guest Recovery From Good to Great
Transform your guest recovery from good to great. Learn how increasing response rates from 24% to 90% can quadruple monthly recovered sales and why recovery rate is your most important metric.
Industry Secrets: Predicting Sales Growth Using Guest Satisfaction
Learn the industry secret for predicting sales growth. Data reveals locations with highest guest satisfaction consistently achieve strongest revenue growth - even small differences separate thriving from declining stores.
Daypart Deep Dive: How To Unlock Satisfaction Patterns by Time of Day
Discover how consumption timing impacts guest satisfaction. Data reveals only half of guests consume food within optimal windows, affecting quality perception and return rates.
Benchmark Your Restaurant Locations Like A Pro
Master multi-location restaurant management with one powerful visualization. Learn how top brands achieve high satisfaction scores and minimal performance variation across all locations.
Expert: This Is The Best Daypart Analysis for Restaurants
Discover why satisfaction trend analysis is the foundational daypart metric for restaurants. Learn how to optimize resources, staffing, and operations based on time-of-day guest preferences.
How to Bridge Operational Gaps Between Different Guest Journeys
Learn how to bridge satisfaction gaps between ordering channels. Data reveals delivery scores lowest while dine-in ranks highest - discover channel-specific solutions to optimize each guest journey.
Expert Reveals a New Method to Pinpoint Your Restaurant's Core Weaknesses
Key Takeaways Traditional bar charts mask critical operational gaps, while Bull's Eye visualization reveals the largest performance disparities across cha
HACCP, Meet BECCP. The New Framework For Great Brand Experience
Key Takeaways Identify and focus intensely on your true brand differentiator - what makes customers choose you over 749,000 other restaurants matters more
The Surprising Effect of Basket Size on Order Accuracy
Key Takeaways Bigger orders aren't always better - adding items to an order can actually decrease accuracy by 1.5% per item until reaching a certain
Affinity Score: The Menu Item Metric Restaurant Leaders Can’t Ignore
GUIDE: 17 Must-Have Metrics For Your Restaurants!The key to improving guest sentiment and operational efficiency...
Operational Resilience: The Metric Restaurants Overlook, But Urgently Need
Key Takeaways Sometimes less is more - reducing complexity in menu items can improve both speed and accuracy without hurting guest satisfaction Test assum
Reports & Guides
Download free resources to help improve your restaurant operations
2025 Annual Restaurant Report
Compiled from 20+ billion data points, across 250+ brands and 11,000+ units, our annual restaurant report is the most complete look into the industry's CX trends to ever be published.
- Access the most comprehensive industry data ever compiled
- Benchmark your performance against 250+ leading brands
5 Operational Overview Reports
Built on 18+ billion data points from 250+ restaurant brands, these five reports are the gold-standard for insights into operational performance and benchmarks.
- Benchmark performance across 7 critical operational areas
- Access data from 250+ leading restaurant brands
17 Must-Have Metrics To Improve Satisfaction
Real metrics. Real brands. Real examples. This guide has everything you need to know to track, measure, and dissect the performance of your stores and operations.
- Track the metrics that actually impact guest satisfaction
- Learn from real examples from successful restaurant brands
16 Real-World AI Action Items
See real examples of how AI Coach turns feedback into actionable steps. Download our Action Item examples now.
- See exactly how AI Coach generates actionable recommendations
- Learn from 16 real examples from actual restaurants
Next-Gen Operational Strategies & Tactics Cheatsheets
Unlock drastic improvements at your restaurants with 120+ pages of easy-to-read guides on increasing guest satisfaction and closing operational gaps. Access now!
- Access 120+ pages of actionable operational strategies
- Implement battle-tested tactics from industry veterans
The Complete LTO Playbook
Based on actual methods and presentations, this playbook for Limited Time Offer (LTO) performance analysis gives you the A-to-Z on how to launch, measure, and make decisions about LTOs.
- Setting goals for your LTOs
- Metrics and data collection strategies
The Product Launch Playbook
The next generation of product launch strategy, execution, and analysis is here. This guide contains real use cases from real restaurant brands that have brought forth real results.
- When is the right time to update my menu? Discover the motivations, strategies, and goals that factor into successful product launches.
- Am I tracking the right metrics? It's not enough to trust your gut or rely on anecdotal evidence. We'll show you how to dig in with data-driven menu insights.
2024 Annual Restaurant Report
Compiled from 20+ billion data points, across 250+ brands and 11,000+ units, our annual restaurant report is the most complete look into the industry's CX trends to ever be published.
- Access the most comprehensive industry data ever compiled
- Benchmark your performance against 250+ leading brands
Need Something Specific?
If you're looking for a specific resource or report that would help your restaurant, let us know and we'll create it for you.
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