ITEM-LEVEL FEEDBACK

Perfect Your Menu With Item-Level Insights

Optimize menu execution, recipe, revenue and more with item-specific guest feedback insights. Know exactly what guests love and what needs improvement.

Peak at Lunch

Deluxe Burger

91%

Crispy Fries

73%

Reorder Rate

5% increase

Chocolate Shake

96%

Accuracy

Deconstructed burger showing item-level insights

Trusted by 250+ leading brands around the world.

THE PROBLEM

Your menu is hiding untapped potential

Sales data only tells half the story

No clear ROI on menu investments & LTOs

Recipe changes based on gut hunches, not feedback

Can't identify problem items before they hurt your brand

THE SOLUTION

Robust Menu Insights For Every Situation

Redefine menu analysis with instant, automatic and statistically-significant item-level insights, powered by integrations with your ordering & loyalty tech stack.

LTO Promotions

LTOs are the result of creativity — and science. Tattle helps you understand if your LTOs are truly driving new visitors, ticket size, guest satisfaction and repeat visits.

Menu Optimization

Use high-precision feedback data to uncover both operational gaps and recipe issues. Turn your gut hunches into data-backed proof, and improve satisfaction within weeks.

Budget Allocation

Don't guess which items to put more marketing dollars behind. Our proprietary analysis shows you exactly which items give you higher ROI and revenue in the long run.

Accuracy Improvement

Human error will always exist, but Tattle can help you minimize it by spotlighting low-hanging fruit for improving accuracy, along with food quality, speed of service, hospitality etc.

THE INSIGHTS

Analysis That Shows Exactly What To Do

Tattle synthesizes your high-velocity feedback data into simple report charts for quick, yet in-depth menu analysis.

Overall Satisfaction Trend

See how a menu item performs against the menu average.

Day Part Heatmap

Identify each item's weak points across daypart, ordering channel and more.

Revenue Analysis

Correlate revenue and satisfaction through our robust integrations.

Incident Involvement Analysis

Identify problematic items by ordering channel. Great for investigating issues.

Operational Area Analysis

Understand how each item impacts different operational areas.

Channel Heatmap

Visualize an item's performance at each location by ordering channel.

TRY IT OUT

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Feedback Collection AI Coach Smart Insights Review Management Guest Recovery

FAQ

Frequently Asked Questions

Though there's enough actionability in our granular, detailed feedback collection alone, we take it a step further. Tattle Objectives — a.k.a. the "Playbook for General Managers" — provides each location-level team their top area for improvement every 30 days. It's tailored to each store's feedback. Additionally, your dedicated customer success manager can provide strategy and insights sessions, ultimately helping you get the most out of your feedback data.

It's easy! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions, and ongoing support based on your preferred launch timeline. The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Most of our brand partners launch within a week!

Absolutely! Whether that's dine-in, drive-thru, pickup, carryout, or delivery, we can collect guest feedback. Most restaurant brands utilize our powerful integrations to quickly send a request for feedback (90 minutes after a transaction) via email or SMS. Some brands will add location-specific QR codes to their tables or to-go bags for an extra bump in submissions. Overall, we see, on average, a 10% survey participation rate across brands using Tattle.

We have over 35+ direct integrations with POS, ordering, loyalty, and kiosk providers. Direct integrations: Olo, Punchh, Toast, PAR Brink, Thanx, Revel, Paytronix, Flipdish, Bite, Square, Lunchbox, Itsacheckmate, Brygid, Up-n-Go, Como, Onosys, Restolabs, OneDine, Redcat, Menuu, GoParrot, and Zuppler. If your tool of choice isn't listed, no worries! Tattle is built on an open API, enabling our platform to integrate with anyone and everyone.

Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes. However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.

See Tattle in Action

Watch how leading restaurant brands are transforming their guest experience with Tattle.

SOC2 Compliant, GDPR Ready, 99.9% Uptime, 24/7 Support

SEE TATTLE
IN ACTION 🚀

Get an in-depth look at the platform that drives data-backed decision-making for restaurant operators.