Lunchbox.io Tattle

Limited Time Offer

Claim Your End-Of-Year Special Offer

We’ve never done this before.

You can qualify for the following limited time offers if you get started on Tattle before December 24th*.

 

> 200 Locations: Setup & Integration Fees Waived

< 200 Locations: 45-Day Free Trial

Fill out our form to get started!

*Terms and conditions apply.

How to Unlock Your Offer

Step One

Fill out and submit the form above to schedule a product demo before December 24th.

Step Two

After agreeing upon a launch date, Tattle will handle platform configuration, survey setup and training.

Step Three

Free trial customers can decide whether to use Tattle after an insight presentation session.

daniel reeds red's savoy ceo
daniel reeds red's savoy ceo

Tattle translates customer insights into actionable items so we know what needs to be done.

Reed Daniels, CEO
Red’s Savoy

Customer feedback survey Improvement

exclusive insights

Granular Insights You Can Actually Act On

Go beyond high-level, vague feedback to pinpoint issues by location, channel, team member, daypart, menu item, and much more. All interactable reports are within one powerful, intuitive dashboard.

  • Get 55+ data points per survey
  • Achieve an average 94% survey completion rate
  • One in 10 orders result in a survey submission (via integrations)
Customer feedback survey Improvement

improvement-focused

Pinpoint Improvement Opportunities with Algorithm

Tattle’s proprietary algorithm sets Objectives for each location to help them improve guest satisfaction with an 84% certainty. This is the first improvement-focused feedback platform backed by results and data.

  • Identify low-hanging fruits to immediately improve guest satisfaction
  • 97% correlation between Tattle satisfaction scores and revenue
  • Save your GM’s time with automated internal communications
guest recovery incident timeline in tattle

REVENUE RECOVERY

All-In-One Guest Communication & Recovery

Automatically prompt your 5-star reviewers to leave public reviews on Google and Yelp, while sending personalized messages and rewards to win back disappointed customers.

  • 70% guest recovery rate with automated yet personalized follow-ups
  • Intercept negative online reviews through private feedback channels
  • Boost online rating with automatic prompts to 5-star reviewers
guest recovery incident timeline in tattle

Why Brands Love Tattle

Hidden Problems Uncovered

Tattle reveals the undelying factors causing each issue, such as whether a low food quality rating is due to temperature, texture, or flavor.

Higher Growth Certainty

Tattle uses Machine Learning to predict how likely each action will increase revenue and satisfaction, so you can better prioritize.

Hands-on Strategy Coaching

Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.

Powerful Reports & Dashboard

There’s a reason restaurant GMs log into Tattle on average 6 times a day — the reporting is specific, intuitive, and customizable.

25+ Integration Partners

The Tattle platform has numerous integration partners — from POS and ordering companies to kiosk and loyalty providers.

ROI Guaranteed

From tracking guest recovery to intercepting negative reviews, Tattle directly boosts your bottom-line and improves your brand reputation online.

“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."

John Lucas
VP of Operations, Farmer Boys

“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”

Alicia Alfi
SM of Strategy & Analytics, MOD Pizza

"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."

Jim Bitticks
President and COO, Dave's Hot Chicken

Got Questions?

How many locations is Tattle best suited for?

Tattle is primarily designed for brands with 10 locations and more. We don’t recommend brands with fewer than 10 locations to use Tattle because our recommendation engine needs sufficient feedback volume to accurately suggest your top opportunities. 

Is it difficult to get started with Tattle?

Not at all! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions and ongoing support based on your preferred launch timeline.

The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Many of our brand partners can launch as quickly as within a week! 

Who on my team will use Tattle?

Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes.

However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.

How does pricing work?

Tattle charges a very competitive subscription fee per location per month. Unlike most other CX platforms, you don’t have to sign an annual contract or pay upfront. Instead, you only need to pay month-to-month and are free to cancel at any time.

How quickly will I start seeing results?

Typically when brands reach 25 feedback submissions per location per month after 1-2 months, our recommendations can already help you improve your customer experience at an 86% certainty.

That being said, every brand and every location will be different. Therefore our team is fully committed to your success and will help you optimize your feedback strategy every step of the way.

Get a Tattle Demo

To learn more about how successful brands use Tattle to make improvement decisions rooted in customer feedback — book a demo with us today.