How Hooters Use Customer Feedback to Drive Lifetime Guest Loyalty
Watch this live panelist discussion co-hosted by Tattle and Punchh in interviewing Hooters’ Director of Operations, Chip Davis, on how Hooters implemented a customer-first strategy, and what other restaurant chains must do to gain a better understanding of their customers.
Specifically, we discussed how to:
✅ Extend brand experience beyond your physical stores to engage and retain guests
✅ Eliminate siloed feedback for a 360-view of your guest experience
✅ Drive engagement with automated survey distribution that actually gets a response
✅ Increase KPI performances like loyalty participation, visit frequency and lifetime value
Ready to transform your feedback strategy?
Increase your feedback data points by 2,000% and improve your customer experience with 86% certainty.
Used by 200+ Top Hospitality Brands
Why Brands Love Tattle Surveys
More Granular Feedback Data
Tattle uncovers the factors causing each problem, such as whether a low food quality rating is due to temperature, texture or flavor.
High Growth Certainty
Tattle recommends Objectives using AI to give brands an 86% probability of improving gues satisfaction within 30 days.
Hands-on Strategy Coaching
Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.
Getting Started Within Days
Upon receiving your logo, users and store information, our team will help you set up the dashboard so you’re off to the races in no time.
Training and Strategy
We will train your staff of different access levels on Tattle (super intuitive), and provide training materials as well as unlimited support.
Your Customer Success Manager will schedule regular checkins, and help you unlock the full potential of Tattle with in-depth insights reporting.