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Case Studies

MOD pizza tattle case study

MOD Pizza

How MOD Pizza recovered millions in revenue through effective incident management and better accountability of AMs and GMs.

Bluestone Lane Cafe Tattle case study

Bluestone Lane Cafe

How Bluestone Lane moved away from sporadic social media reviews to reliable customer feedback that drives operational change. 

Din Tai Fung Tattle case study

Din Tai Fung

How Din Tai Fung uses Tattle to set accountability across locations and encourage GM engagement via “friendly competition”.

Trusted by Top Brands Nationwide

“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."

John Lucas
VP of Operations, Farmer Boys

“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”

Alicia Alfi
SM of Strategy & Analytics, MOD Pizza

"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."

Jim Bitticks
President and COO, Dave's Hot Chicken