FIRESIDE CHAT
How To Operationalize Guest Feedback and Boost Satisfaction
See three restaurant industry leaders discuss how they’ve successfully made customer feedback the cornerstone of their operations and brand building – without needing extra bandwidth.
You’ll learn from this discussion:
- What brands are missing out on by not having a feedback strategy
- How to incorporate a feedback strategy within your capacity
- How to measure the ROI of your CX (Customer Experience) strategy
- Next steps you can take to see immediate improvements
Want to see how to manage guest feedback on Tattle?
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
John Lucas
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
Alicia Alfi
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
Jim Bitticks
President and COO, Dave's Hot Chicken