FIRESIDE CHAT SERIES
How to Operationalize Guest Feedback and Boost Satisfaction
NOVEMBER 2, 2022 | 10AM PST / 1PM EST
Join three restaurant industry leaders in a live discussion on how they’ve successfully made customer feedback the cornerstone of their operations and brand building — without needing extra bandwidth.
If you can’t tune in live, sign up to receive a recording afterwards.
You’ll learn from this discussion:
- What brands are missing out by not having a feedback strategy
- How to incorporate a feedback strategy within your current capacity
- How to measure the ROI of your CX (Customer Experience) strategy
- Next steps you can take to see immediate results
Want to see how to manage guest feedback on Tattle?
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
President and COO, Dave's Hot Chicken