2022 Restaurant Report
Top Improvement Opportunities in the Restaurant Industry
For On- and Off-Premise Channels
How has the restuarant industry performed in the last 12 months? We’ve compiled key insights from all the customer feedback data points collected on the Tattle CXI (Customer Experience Improvement) platform:
- 10 million direct, private feedback surveys submissions
- 1 billion data points
- 9,000+ locations
- 200+ brands
Fill out the form and grab a copy of the 2022 Annual Restaurant Report — and see how your restaurants fare against the industry benchmark!
What’s Included In The 2022 Restaurant Report
- Best and worst performing operational categories by channel
- How guest satisfaction trends changed over the last 12 months
- Best and worst performing ordering channel by operational category
- Key strengths and weaknesses across the restaurant industry
Want to know how to collect your own guest feedback data?
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
President and COO, Dave's Hot Chicken