How to Increase Restaurant Bottom Line With Guest Recovery

March 23, 2023 – 10am PT | 12pm CT | 1pm ET

Hear from MOD Pizza and Roy Rogers on how they consistently win back at least 1 in 3 dissatisfied customers across all units.

Alex Beltrani Lydie Diwa Megan Canell

Guest recovery can be one of the most underrated revenue drivers.

It directly translates to more sales, higher customer lifetime value, and 5X lower acquisition cost.

Sign up for this Tat-Talk live panel to learn the tactics that MOD Pizza and Roy Rogers use to consistently retain at least 1 in 3 dissatisfied customers across all units.

In this session we’ll cover:

    • Tried and tested processes for winning back customers
    • How to measure guest recovery ROI
    • Easiest guest winback techniques that restaurants overlook
    • How will guest recovery evolve in 2023


Want to see how to manage guest feedback on Tattle?

5 Star Tattle

“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."

John Lucas
VP of Operations, Farmer Boys

5 Star Tattle

“Tattle has become our center of gravity. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”

Alicia Alfi
SM of Strategy & Analytics, MOD Pizza

5 Star Tattle

"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."

Jim Bitticks
President and COO, Dave's Hot Chicken