How to Empower GMs to Improve Guest Satisfaction

June 13, 2023 – 10am PT | 12pm CT | 1pm ET

Hear from Bluestone Lane’s COO and VP of Ops on how they set their General Managers up for success at every single unit.

Bluestone Lane Amy Hom Olivia Fazzola

Arguably the most important role at the frontline of restaurant operations, General Managers are coveted talents in hospitality these days. While money can be a powerful motivator, having the right systems and tools in place can help any brand empower their GMs to become the superstars.

Join Tattle’s conversation with Bluestone Lane’s Amy Hom, COO/CPO, and Olivia Fazzola, VP of Operations, on how to empower GMs to improve guest satisfaction across any multi-unit brand.

In this session we’ll cover:

  • Structures and processes to empower GMs
  • Best practices for employee motivation
  • Deliver the brand experience at the unit level

Want to see how to manage guest feedback on Tattle?

5 Star Tattle

“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."

John Lucas
VP of Operations, Farmer Boys

5 Star Tattle

“Tattle has become our center of gravity. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”

Alicia Alfi
SM of Strategy & Analytics, MOD Pizza

5 Star Tattle

"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."

Jim Bitticks
President and COO, Dave's Hot Chicken