How to Cultivate Loyal Customers Using Guest Feedback
May 11, 2023 – 10am PT | 12pm CT | 1pm ET
Hear from Salad Collective (Snappy Salads + MAD Greens on how they’ve been making sure that every customer gets heard.
Sudies have shown that a 5% increase in customer loyalty can increase your profits by 25% to 95%!
However, finding out what makes customers “tick” requires restaurants to collect the right kind of feedback. So how can restaurants cultivate loyal customers with such feedback data?
In this “Tat-Talk” live panel, we’ll get a look inside how Snappy Salads, MAD Greens, Tokyo Joe’s, and some other hallmark hospitality brands cultivate customer loyalty using feedback. We’ll cover the following topics:
- “North star” metrics for measuring customer loyalty
- How to incorporate guest feedback into your loyalty strategy
- How to build a customer-centric culture across your brand
- The lowest-hanging fruit in your 2023 loyalty strategy
Want to see how to manage guest feedback on Tattle?
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
President and COO, Dave's Hot Chicken