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5 Steps to Effectively Win Back Unhappy Customers at Your Restaurants

5 Steps to Effectively Win Back Unhappy Customers at Your Restaurants

by isabellajiao | Jan 25, 2023 | Blog, Insights & Trends, Operations

Key Takeaways If you deal with a customer complaint quickly, they’re 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no customer complaints fall through the cracks. Spot dissatisfaction patterns early and take preemptive...
How Should Restaurants Tackle Fake Online Reviews?

How Should Restaurants Tackle Fake Online Reviews?

by isabellajiao | Jan 18, 2023 | Blog, Insights & Trends, Operations

In this day and age, a restaurant’s online presence could be even more important than its physical presence. According to the new TripAdvisor “Influences on Diner Decision-Making” survey, 94% of US diners are influenced by online reviews. Basically, the vast majority...
14 Hospitality Brands Inducted into Tattle 2022 Hall of Fame

14 Hospitality Brands Inducted into Tattle 2022 Hall of Fame

by isabellajiao | Dec 11, 2022 | Blog, Company News

As the leading CX and feedback platform for over 200 hospitality brands worldwide, Tattle has always aimed to stay as close to our partners as possible – just like how they stay close to their own customers through Tattle. It’s been truly a fulfilling journey with our...
Why The 3 Most Common Feedback Collection Methods Ultimately Fail

Why The 3 Most Common Feedback Collection Methods Ultimately Fail

by ariddleberger | Oct 26, 2022 | Blog, Insights & Trends, Operations

Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have lost significant time, money, and effort trying to piece together a suitable customer experience solution....
3 Reasons Net Promoter Score (NPS) Is Completely Insufficient

3 Reasons Net Promoter Score (NPS) Is Completely Insufficient

by ariddleberger | Sep 22, 2022 | Blog, Insights & Trends, Operations

Key Takeaways Since its inception by Bain and Company in 2003, Net Promoter Score (NPS) has been the go-to customer satisfaction metric. NPS allows businesses to quickly gauge what the overall customer experience is, but is unable to determine why the scores are what...
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