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NPS Is Insufficient For Understanding Guest Experience. Here’s Why.

NPS Is Insufficient For Understanding Guest Experience. Here’s Why.

by ariddleberger | Apr 22, 2023 | Blog, Insights & Trends, Operations

Table of Contents What is Net Promoter Score (NPS)? The Shortcomings Of NPS The Industry-Preferred Alternative Conclusion What is Net Promoter Score? NPS is a simple metric that measures the perception of a customer to a specific business, product, or service. The...
Why The 3 Most Common Feedback Collection Methods Ultimately Fail

Why The 3 Most Common Feedback Collection Methods Ultimately Fail

by ariddleberger | Mar 7, 2023 | Blog, Insights & Trends, Operations

Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have lost significant time, money, and effort trying to piece together a suitable customer experience solution....
How Should Restaurants Tackle Negative Reviews?

How Should Restaurants Tackle Negative Reviews?

by isabellajiao | Feb 6, 2023 | Blog, Insights & Trends, Operations

Key Takeaways Don’t ignore bad reviews. Instead, think of them as an opportunity to improve, grow, or at least display your brand’s professionalism. Don’t respond in anger or try to defend yourself. It’s important to remain calm, collected and objective. Aim for...
Tarka Indian Kitchen Reveals Key to Choosing the Right Restaurant Techstack

Tarka Indian Kitchen Reveals Key to Choosing the Right Restaurant Techstack

by isabellajiao | Feb 3, 2023 | Blog, Insights & Trends, Operations

This is a redacted Q&A with Tinku Saini, CEO & Co-Founder of Tarka Indian Kitchen, a 9-unit and growing Indian fast casual restaurant concept based in Austin with locations in Austin, San Antonio & Houston. Q: What’s the role you play in evaluating and...
5 Steps to Effectively Win Back Unhappy Customers at Your Restaurants

5 Steps to Effectively Win Back Unhappy Customers at Your Restaurants

by isabellajiao | Jan 25, 2023 | Blog, Insights & Trends, Operations

Key Takeaways If you deal with a customer complaint quickly, they’re 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no customer complaints fall through the cracks. Spot dissatisfaction patterns early and take preemptive...
« Older Entries
  • Sneaky Ways to Incorporate AI into Your Restaurant Operations
  • You Probably Don’t Know Your Top Improvement Opportunity. Here’s Why.
  • Operational Resilience: The Metric Restaurants Overlook, But Urgently Need
  • Think Twice Before Following the Latest Menu Trends. Here’s Why.
  • Why You Probably Shouldn’t Promote Your Top-Selling Menu Item
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