by isabellajiao | Jan 25, 2023 | Blog, Insights & Trends, Operations
Key Takeaways If you deal with a customer complaint quickly, they’re 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no customer complaints fall through the cracks. Spot dissatisfaction patterns early and take preemptive...
by isabellajiao | Jan 18, 2023 | Blog, Insights & Trends, Operations
In this day and age, a restaurant’s online presence could be even more important than its physical presence. According to the new TripAdvisor “Influences on Diner Decision-Making” survey, 94% of US diners are influenced by online reviews. Basically, the vast majority...
by isabellajiao | Dec 11, 2022 | Blog, Company News
As the leading CX and feedback platform for over 200 hospitality brands worldwide, Tattle has always aimed to stay as close to our partners as possible – just like how they stay close to their own customers through Tattle. It’s been truly a fulfilling journey with our...
by ariddleberger | Oct 26, 2022 | Blog, Insights & Trends, Operations
Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have lost significant time, money, and effort trying to piece together a suitable customer experience solution....
by ariddleberger | Sep 22, 2022 | Blog, Insights & Trends, Operations
Key Takeaways Since its inception by Bain and Company in 2003, Net Promoter Score (NPS) has been the go-to customer satisfaction metric. NPS allows businesses to quickly gauge what the overall customer experience is, but is unable to determine why the scores are what...
