by ariddleberger | Apr 22, 2023 | Blog, Insights & Trends, Operations
Table of Contents What is Net Promoter Score (NPS)? The Shortcomings Of NPS The Industry-Preferred Alternative Conclusion What is Net Promoter Score? NPS is a simple metric that measures the perception of a customer to a specific business, product, or service. The...
by ariddleberger | Mar 7, 2023 | Blog, Insights & Trends, Operations
Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have lost significant time, money, and effort trying to piece together a suitable customer experience solution....
by isabellajiao | Feb 6, 2023 | Blog, Insights & Trends, Operations
Key Takeaways Don’t ignore bad reviews. Instead, think of them as an opportunity to improve, grow, or at least display your brand’s professionalism. Don’t respond in anger or try to defend yourself. It’s important to remain calm, collected and objective. Aim for...
by isabellajiao | Feb 3, 2023 | Blog, Insights & Trends, Operations
This is a redacted Q&A with Tinku Saini, CEO & Co-Founder of Tarka Indian Kitchen, a 9-unit and growing Indian fast casual restaurant concept based in Austin with locations in Austin, San Antonio & Houston. Q: What’s the role you play in evaluating and...
by isabellajiao | Jan 25, 2023 | Blog, Insights & Trends, Operations
Key Takeaways If you deal with a customer complaint quickly, they’re 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no customer complaints fall through the cracks. Spot dissatisfaction patterns early and take preemptive...
