Uncover the “why” behind reviews and scores —
and act on it.
Ratings and NPS scores aren’t very helpful for pinpointing areas of improvement, so we built Tattle for restaurant operators to make better decisions using feedback data.
From food prep to staff service, Tattle collects and analyzes feedback data unique to each location, and suggests high-impact improvements that will most likely boost guest satisfaction and revenue.
Guess what: locations that hit the Tattle-recommended objective has an 84% chance of increaseing their revenue!
First, let’s 20x your feedback data.
Here’s how you can get more and better feedback data using Tattle (without having to give out free desserts).
Omni-channel feedback collection
Tattle integrates with POS and ordering platforms to automatically survey customers, and centralize transactional data (dine-in, takeout, delivery etc.)
View Tattle Integrations >
Survey formats with a 94% completion rate
We break down ambiguous categories (e.g. Food) into actionable factors (e.g. Temperature) using a causation-based survey model.
Opportunity Rank
Focus on your biggest opportunities.
What areas have the biggest impact on your guest experience?
Each location can be different, but you don’t need to dig in the data to find out. We use Machine Learning to rank high-impact opportunities for each operations team, and link to detailed reviews for more context.
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Goal-Setting
Achieve progress with clear objectives.
Whether you have 10 locations or 10,000, each manager can set monthly objectives in Tattle and align the team on what matters the most.
Tattle automatically emails each team member monthly Objective Notification Reports so you can track progress and focus on execution.
No wonder GMs log into Tattle on average 6 times per day!
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Revenue Retention
Recover dissatisfied customers at scale.
Tattle automatically sends apology emails and loyalty rewards to dissatisfied customers, so you can bring back customers who could have churned otherwise.
Many brands are recovering millions in revenue by setting guest recovery on autopilot!
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Benchmarking
Assess team performances at a glance.
From company and industry benchmarks, to location-level daypart metrics, you have full visibility into team performances across locations and over time.
You can also customize the reports and group locations in a way that works best for your organization. And all can be done with just a few clicks inside Tattle’s user-friendly dashboard.
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Why Brands Love Tattle
More granular data points.
Understand what factors are causing customer complaints (e.g. whether low food quality is due to temperature, texture or flavor).
Higher certainty in revenue growth.
Tattle uses Machine Learning to predict which improvements can lead to the highest increase in revenue and guest satisfaction.
Hands-on strategy sessions.
Our Customer Success teams will help you interpret data insights and give strategic recommendations that help you succeed.
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
John Lucas
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
Alicia Alfi
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
Jim Bitticks
President and COO, Dave's Hot Chicken
Case Studies
View all case studies >
MOD Pizza
How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.
Bluestone Lane
How Bluestone Lane moved away from sporadic social media reviews to reliable customer feedback that drives operational change.
Din Tai Fung
How Din Tai Fung uses Tattle to set accountability across locations and encourage GM engagement via “friendly competition”.