Tattle Gets Actionable Feedback Data. Net Promoter Scores Don’t.
Restaurants are moving away from the insufficient NPS metric, favoring granular, detailed feedback data about the customer experience — which is made possible by our CXI (Customer Experience Improvement) platform.
✅ Collect 2,000% more feedback on average
✅ Find root causes of customer satisfaction issues
✅ Get interactive & intuitive dashboard reports
✅ Month-to-month payment. Cancel anytime.
Trusted by Top Brands Nationwide
“Tattle translates customer insights into actionable items so we know what needs to be done.”
Reed Daniels, CEO
“Through Tattle’s direct impact, we have mobilized our staff to succeed in improving our customer experience in ways previously unimaginable.”
Tom Colicchio, Founder
NPS Doesn’t Help You Improve. We Do.
While Net Promoter Scores tell you “what” the temperature of your customer experience is, Tattle tells you “why”.
With Tattle’s CXI (Customer Experience Improvement) platform, you can do the following and more:
- Break down the customer experience into granular operational categories.
- Isolate highly-specific problem areas to tackle with your teams.
- Recover dissatisfied customers with automated follow-ups.
- Precisely track the success of new customer experience initiatives.
Feedback Data That Drives Decisions
Identify areas of improvement by location, channel, team member, daypart, menu item, and much more. All interactable reports are within one powerful, intuitive dashboard.
- Get in-depth feedback from your own customers, as opposed to mystery shoppers, sporadic online reviews, or vague metrics.
- Collect 55+ data points per survey submission.
- Access detailed reports highlighting strengths and weaknesses in the customer experience.
Set Objectives. Drive Revenue.
AMs and GMs can track high-level objectives, location progress, guest correspondence and key metrics across operational categories.
- Incredible depth and insight into the customer experience.
- Data-backed decision making for all your restaurant locations.
- Different user permission settings— from location managers to executives—to empower every employee to excel at their tasks.
Why Brands Love Tattle
Hidden Problems Uncovered
Tattle reveals the undelying factors causing each issue, such as whether a low food quality rating is due to temperature, texture, or flavor.
Higher Growth Certainty
Tattle uses Machine Learning to predict how likely each action will increase revenue and satisfaction, so you can better prioritize.
Hands-on Strategy Coaching
Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.
Powerful Reports & Dashboard
There’s a reason restaurant GMs log into Tattle on average 6 times a day — the reporting is specific, intuitive, and customizable.
25+ Integration Partners
The Tattle platform has numerous integration partners — from POS and ordering companies to kiosk and loyalty providers.
From tracking guest recovery to intercepting negative reviews, Tattle directly boosts your bottom-line and improves your brand reputation online.
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“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
President and COO, Dave's Hot Chicken
How many locations is Tattle best suited for?
Tattle is primarily designed for brands with 10 locations and more. We don’t recommend brands with fewer than 10 locations to use Tattle because our recommendation engine needs sufficient feedback volume to accurately suggest your top opportunities.
Is it difficult to get started with Tattle?
Not at all! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions and ongoing support based on your preferred launch timeline.
The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Many of our brand partners can launch as quickly as within a week!
Who on my team will use Tattle?
Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes.
However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.
How does pricing work?
Tattle charges a very competitive subscription fee per location per month. Unlike most other CX platforms, you don’t have to sign an annual contract or pay upfront. Instead, you only need to pay month-to-month and are free to cancel at any time.
How quickly will I start seeing results?
Typically when brands reach 25 feedback submissions per location per month after 1-2 months, our recommendations can already help you improve your customer experience at an 86% certainty.
That being said, every brand and every location will be different. Therefore our team is fully committed to your success and will help you optimize your feedback strategy every step of the way.