case study
How MOD Pizza Recovered $11m Using Guest Feedback
Win back customers like never before.
It costs restaurants 5 times more to gain a new customer than to keep one. Are your restaurants leveraging customer winbacks to drive revenue?
Download case study to see how Tattle enables brands like MOD Pizza to achieve a 70% guest recovery rate with:
- High volumes of private, direct guest feedback surveys
- Automated follow-ups customized to each guest’s satisfaction level
- Clear ROI tracking and employee accountability at a location level
This is the same CX strategy used by hundreds of brands such as Dave’s Hot Chicken, Pieology, The Halal Guys and more. Download the case study to learn more.
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Why Brands Use Tattle
Hidden Problems Uncovered
Tattle reveals the undelying factors causing each issue, such as whether a low food quality rating is due to temperature, texture, or flavor.
Higher Growth Certainty
Tattle uses Machine Learning to predict how likely each action will increase revenue and satisfaction, so you can better prioritize.
Hands-on Strategy Coaching
Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.
Powerful Reports & Dashboard
There’s a reason restaurant GMs log into Tattle on average 6 times a day — the reporting is specific, intuitive, and customizable.
25+ Integration Partners
The Tattle platform has numerous integration partners — from POS and ordering companies to kiosk and loyalty providers.
ROI Guaranteed
From tracking guest recovery to intercepting negative reviews, Tattle boosts your bottom-line and improves your brand reputation online.
See similar success at your restaurants today.
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
John Lucas
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
Alicia Alfi
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
Jim Bitticks
President and COO, Dave's Hot Chicken