“If only I could control what customers say on Google…”
With Tattle, restaurant marketers can address complaints in real time, prompt people to leave 5-star reviews, and keep an accurate pulse on customer sentiments.
It’s easier than ever to recover guests, manage brand reputation and nurture customer loyalty in the long run.
Build lasting relationships with your customers.
1. Understand guest sentiments.
View customer ratings across time and locations, and benchmark against company and industry average.
2. Engage your best customers.
Improve your discoverability by automatically prompting 5-star reviewers to rate you on Yelp, Google and social media.
3. Reward and recover.
Instantly respond to complaints, and recover dissatisfied guests with automated apology emails and rewards.
Collect feedback from all channels.
Be it dine-in, takeout, delivery or curbside, Tattle sends automatic survey emails via integrations with digital and POS ordering channels after each transaction.
Also, you can distribute QR codes linked to your Tattle surveys, or embed the survey on your website to increase feedback volume.
See Our Integrations >
Resolve issues in real time.
You can follow up with dissatisfied customers with automatic or manual replies and rewards. Simply set Tattle on autopilot and watch it recover guests for you at scale!
By having full visibility into incident timelines and metrics, you can easily hold teams accountable and make sure every guest receives the treatment they deserve.
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Standardize branding across locations.
Everything in Tattle is customizable to your brand: from email templates and default responses, to questionnaires and survey designs. As a marketer, you can be sure people are interacting with your brand in a consistent, authentic manner.
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Why Brands Love Tattle
Go beyond surface-level feedback.
Understand exactly what causes dissatisfaction (for example, whether a slow speed of service is due to long lines or slow food prep).
Achieve higher discoverability online.
With real-time incident handling and robust sentiment analysis, you can minimize negative public reviews and encourage more positive ratings.
Personalize each customer interaction.
Automatically or manually address both happy and unhappy customers with personalized messages, so you can recover and retain guests at scale.
“…with Tattle, I know that what the customers are saying is accurate because every location and time stamp is included in the feedback submission. We aren’t just getting negative, random reviews on social media any more. Now we have real customers attached to real experiences.”
“Tattle has become our center of gravity. Over night, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
Din Tai Fung Restaurant Group
“Tattle is a powerful tool to help gain actionable insight on patterns in the guest experience. It’s a great way to better understand the guest so that you can provide the best possible experience.”
“The transparency we are giving our customers is helping to build authentic relationships. We were used to getting 60 reviews in a year. Now we get 60+ reviews in one day.”
Tarka Indian Kitchen
“Having an automated response is fantastic. If it’s a thank you or an apology, it allows us that instant reply to our customers that consumers, in this day and age, have come to expect.”
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery.”
Bluestone Lane Cafe
“What Tattle has created is transformational, especially for quick serve brands. We love Tattle and are so happy to have this partnership.”
View all case studies >
How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.
How Bluestone Lane moved away from sporadic social media reviews to reliable customer feedback that drives operational change.
How Starbird Chicken moved away from an incomplete view of the guest experience to centralized customer experience management.