#1 Feedback Solution For Restaurants
Collect Actionable Customer Feedback Like Never Before
Collect 2,000% more feedback data
Track location performance across 50+ categories
Integrate with 25+ POS, loyalty, & ordering tools
Generate omni-channel guest feedback
Our Happy Clients
10,000+ Restaurants Achieve Full Guest Visibility With Tattle
Skyrocket High-Quality Feedback Directly From Guests
Understand your restaurant brand’s guest experience in ways you didn’t think were possible.
- Battle-tested customer surveys with 55+ questions and a 94.3% completion rate.
- Increase guest feedback data by 2,000% across dozens of operational categories.
Optimize Operations With A Powerful, Intuitive Dashboard
Our dashboard enables restaurants to quickly pinpoint operational issues across the guest experience.
- Easily identify and track the top areas for improvement at every single location.
- Appeals to each unique, internal persona, such as GMs, DMs, and C-Level executives.
Seamlessly Integrate With Your Existing Restaurant Tools
Integrate directly to your existing POS, digital ordering, loyalty, and kiosk platforms to trigger automated surveys.
Tattle surveys are pre-populated with transaction data for an optimized guest experience.
Our Top Features
The Ultimate Feedback Platform For Every Restaurant Brand
Root Cause Factors
Indentify the source issues of problems by going deeper into operational categories.
Check insights in a real-time dashboard that’s tailored for C-level, DMs, and GMs.
Create a reward catalog that can be used and tracked in your guest interactions.
Sort feedback data by location, group, daypart, time, staff, menu item, & more.
Automatically respond and win back unhappy guests with apologies & rewards.
Get feedback about your individual menu items over and above operational insights.
Quickly assess guest satisfaction across many locations and operational areas.
Automatic, 30-day goals for each unit that will target the biggest improvement areas.
Free Dedicated Support
Get your own customer success manager who will handle all your support requests.
Which tools does Tattle integrate with?
We have a large number of direct integrations with POS, ordering, loyalty, and kiosk providers.
Direct integrations: Olo, Punchh, Toast, PAR Brink, Thanx, Revel, Paytronix, Flipdish, Bite, Square, Lunchbox, Itsacheckmate, Brygid, Up-n-Go, Como, Onosys, Restolabs, OneDine, Redcat, Menuu, and Zuppler.
If your tool of choice isn’t listed, no worries! Tattle is built on an open API, enabling our platform to integrate with anyone and everyone.
Can Tattle collect feedback across all sales channels?
Absolutely! Whether that’s dine-in, drive-thru, pickup, carryout, or delivery, we can collect guest feedback.
Most restaurant brands utilize our powerful integrations to quickly send a request for feedback (90 minutes after a transaction) via email or SMS. Some brands will add location-specific QR codes to their tables or to-go bags for an extra bump in submissions.
Overall, we see, on average, a 10% survey participation rate across brands using Tattle.
How do Tattle Objectives work?
Based on your feedback data, Tattle uses a proprietary algorithm to calculate the top improvement opportunity at a location level.
This is the one thing each location needs to work on for the month in order to have an 84% certainty in improving overall satisfaction within 30 days. Afterwards, the location will see a revenue increase at a 97% certainty within the next 60-90 days.
What makes Tattle’s feedback data more actionable?
Though there’s enough actionability in our granular, detailed feedback collection alone, we take it a step further. Paired with our location-specific objectives (which adjust every 30-days to the most impactful operational area), Tattle lets GMs and location-level teams know exactly where to target to increase guest satisfaction the most.
Additionally, your dedicated customer success manager can provide strategy and insights sessions, utlimately helping you get the most out of your feedback data.
How many locations is Tattle best suited for?
Tattle is primarily designed for brands with 10 locations and more. We don’t recommend brands with fewer than 10 locations to use Tattle because our recommendation engine needs sufficient feedback volume to accurately suggest your top opportunities.
What does the setup process for Tattle look like?
It’s easy! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions, and ongoing support based on your preferred launch timeline.
The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Most of our brand partners launch within a week!
Who on my team will use Tattle?
Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes.
However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.
How quickly will I start seeing results?
Typically when brands reach 25 feedback submissions per location per month after 1-2 months, our recommendations can already help you improve your customer experience at an 86% certainty.
That being said, every brand and every location will be different. Therefore our team is fully committed to your success and will help you optimize your feedback strategy every step of the way.