Gain Full Visibilty Into Your Customer Experience
Tattle automatically collects a wealth of granular, actionable, and organized insights directly from your restaurant guests.
Trusted by 200+ brands and 20,000+ restaurant executives, DMs, and GMs nationwide.
Our Happy Clients
Does This Sound Like You?
Frustrated by insufficient and sporadic feedback, ultimately unable to nail down any patterns or trends?
Misled by “the angry few” on social media, rather than knowing what the majority of your guests want?
Distracted by complaints through website forms and emails that lower the morale of your teams?
Spending exorbitant amounts on mystery shops that don’t represent your actual customers?
Wasn’t this all supposed to be easy?
Say Hello To Tattle
Automatically Collect Real-Time Feedback At Scale
Utilize Tattle’s powerful integrations with POS, ordering, and loyalty providers to collect comprehensive guest insights across 50+ operational areas.
- Automatically send surveys to guests 90 minutes after a transaction.
- Collect insights across all channels (e.g. dine-in, take-out, curbside, delivery, etc.)
- Increase feedback by 2,000% on average.
Visualize Insights In A Well-Organized & Centralized Hub
Tattle’s intuitive, turn-key dashboard ensures that scattered feedback is no longer a burden for location-level teams.
- Measure the performance of each unit, ordering channel, daypart, team member, menu item, and more.
- Organize dozens of operational areas, such as food quality, speed of service, order accuracy, hospitality, and more.
- Eliminate the need for secondary feedback sources and platforms.
Uncover New Ways Your Stores Can Improve & Grow
Tattle provides the feedback data you need in order to iterate and improve upon your restaurant operations.
- Uncover low-performing stores and discover coaching opportunities.
- Automatically pinpoint each store’s top improvement opportunity.
- Ensure your restaurants remain viable and profitable.
Evaluate Menu Item Performance Like Never Before
With item-level feedback, you can dig deeper than ever before into the performance of your menus.
- Get more than just sales data. Genuine satisfaction data is a far better way to gauge the success of an item.
- Identify issues with recipes or processes, and refine your menu offerings to be easier to build and better for guests.
See what Tattle can do for your restaurants!
Fill out the form below to book a demo of the Tattle platform.
Join 20k operators & execs using Tattle!
Our Top Success Stories
With Tattle, the iconic Hooters brand is now acting on real-time guest feedback, improving satisfaction across all channels.
Melt Shop moved away from pricey mystery shops. With Tattle, they’re pinpointing new growth opportunities and improving satisfaction.
Red’s Savoy has massively increased feedback volume, isolated improvement areas, and is recovering guests at scale — all with Tattle.
Root Cause Factors
Indentify the source issues of problems by going deeper into operational categories.
Check insights in a real-time dashboard that's tailored for C-level, DMs, and GMs.
Create a reward catalog that can be used and tracked in your guest interactions.
Get feedback about your individual menu items over and above operational insights.
Quickly assess guest satisfaction across many locations and operational areas.
Automatically respond and win back unhappy guests with apologies & rewards.
Sort feedback data by location, group, daypart, time, staff, menu item, & more.
Automatic, 30-day goals for each unit that will target the biggest improvement areas.
Free Dedicated Support
Get your own customer success manager who will handle all your support requests.
Which tools does Tattle integrate with?
We have a large number of direct integrations with POS, ordering, loyalty, and kiosk providers.
Direct integrations: Olo, Punchh, Toast, PAR Brink, Thanx, Revel, Paytronix, Flipdish, Bite, Square, Lunchbox, Itsacheckmate, Brygid, Up-n-Go, Como, Onosys, Restolabs, OneDine, Redcat, Menuu, GoParrot, and Zuppler.
If your tool of choice isn’t listed, no worries! Tattle is built on an open API, enabling our platform to integrate with anyone and everyone.
Can Tattle collect feedback across all sales channels?
Absolutely! Whether that’s dine-in, drive-thru, pickup, carryout, or delivery, we can collect guest feedback.
Most restaurant brands utilize our powerful integrations to quickly send a request for feedback (90 minutes after a transaction) via email or SMS. Some brands will add location-specific QR codes to their tables or to-go bags for an extra bump in submissions.
Overall, we see, on average, a 10% survey participation rate across brands using Tattle.
How many locations is Tattle best suited for?
Tattle is primarily designed for brands with 10 locations and more. We don’t recommend brands with fewer than 10 locations to use Tattle because our recommendation engine needs sufficient feedback volume to accurately suggest your top opportunities.
What makes Tattle’s feedback data more actionable?
Though there’s enough actionability in our granular, detailed feedback collection alone, we take it a step further. Tattle Objectives — a.k.a. the “Playbook for General Managers” — provides each location-level team their top area for improvement every 30 days. It’s tailored to each store’s feedback.
Additionally, your dedicated customer success manager can provide strategy and insights sessions, utlimately helping you get the most out of your feedback data.
What does the setup process for Tattle look like?
It’s easy! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions, and ongoing support based on your preferred launch timeline.
The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Most of our brand partners launch within a week!
Who on my team will use Tattle?
Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes.
However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.
Skyrocket Your Feedback Volume
Collect high-quality customer insights at scale, dissect feedback in one intuitive dashboard, and start improving your restaurant operations.