Frequently Asked Questions
Which tools does Tattle integrate with?
We have a large number of direct integrations with POS, ordering, loyalty, and kiosk providers.
Direct integrations: Olo, Punchh, Toast, PAR Brink, Thanx, Revel, Paytronix, Flipdish, Bite, Square, Lunchbox, Itsacheckmate, Brygid, Up-n-Go, Como, Onosys, Restolabs, OneDine, Redcat, Menuu, and Zuppler.
If your tool of choice isn’t listed, no worries! Tattle is built on an open API, enabling our platform to integrate with anyone and everyone.
Can Tattle collect feedback across all sales channels?
Absolutely! Whether that’s dine-in, drive-thru, pickup, carryout, or delivery, we can collect guest feedback.
Most restaurant brands utilize our powerful integrations to quickly send a request for feedback (90 minutes after a transaction) via email or SMS. Some brands will add location-specific QR codes to their tables or to-go bags for an extra bump in submissions.
Overall, we see, on average, a 10% survey participation rate across brands using Tattle.
How do Tattle Objectives work?
Based on your feedback data, Tattle uses a proprietary algorithm to calculate the top improvement opportunity at a location level.
This is the one thing each location needs to work on for the month in order to have an 84% certainty in improving overall satisfaction within 30 days. Afterwards, the location will see a revenue increase at a 97% certainty within the next 60-90 days.
What makes Tattle’s feedback data more actionable?
Though there’s enough actionability in our granular, detailed feedback collection alone, we take it a step further. Paired with our location-specific objectives (which adjust every 30-days to the most impactful operational area), Tattle lets GMs and location-level teams know exactly where to target to increase guest satisfaction the most.
Additionally, your dedicated customer success manager can provide strategy and insights sessions, utlimately helping you get the most out of your feedback data.
How many locations is Tattle best suited for?
Tattle is primarily designed for brands with 10 locations and more. We don’t recommend brands with fewer than 10 locations to use Tattle because our recommendation engine needs sufficient feedback volume to accurately suggest your top opportunities.
What does the setup process for Tattle look like?
It’s easy! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions, and ongoing support based on your preferred launch timeline.
The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Most of our brand partners launch within a week!
Who on my team will use Tattle?
Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes.
However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.
How quickly will I start seeing results?
Typically when brands reach 25 feedback submissions per location per month after 1-2 months, our recommendations can already help you improve your customer experience at an 86% certainty.
That being said, every brand and every location will be different. Therefore our team is fully committed to your success and will help you optimize your feedback strategy every step of the way.