For Restaurants
Improve Guest Experience With Confidence
The Tattle platform enables your location-level teams to prioritize areas with the biggest impact on CSAT or NPS.
From food prep to services, Tattle collects and analyzes feedback data, using machine-learning to curate monthly objectives that will lead to the biggest improvement in guest satisfaction and revenue.
Trusted by 200+ brands and 20,000+ restaurant executives, DMs, and GMs nationwide.
20X YOUR GUEST INSIGHTS
Feedback Collection on Autopilot
No free desserts, sides, or fries required!
Measure Sentiments Across Channels
Tattle’s open API enables integrations with ordering and loyalty providers, so we can send automatic survey emails post transaction or reward redemption.
View Integrations >
94% Survey Completion Rate
On average, 10% of all orders result in a Tattle survey submission, and 94% complete a survey of up to 55 questions!
Opportunity Rank
Uncover The “Why” And Prioritize
What areas have the biggest impact on your guest experience?
Each location is different, but you don’t need to be data-savvy find out. We use AI to rank high-impact opportunities for each location, and link to detailed reviews for more context.
No wonder General Managers log into Tattle ~6 times per day!
Goal-Setting
Turn Feedback Insights Into Actions
Prevent future incidents by setting monthly objectives to consistently improve guest satisfaction across locations.
Relevant team members will receive 3 automatic email notifications each month to track progress. Guess what: locations that hit the Tattle-recommended objective have an 84% chance of improving guest satisfaction within 30 days!
Revenue Retention
Recover Dissatisfied Guests Automatically
Tattle makes dissatisfied customers feel heard by sending apology emails and loyalty rewards based on the star ratings they leave. You’ll have visibility into each guest’s correspondence timeline, as well as overall guest recovery metrics.
Many brands are recovering millions in revenue by setting guest recovery on autopilot in Tattle!
Benchmarking
Assess Team Performance At A Glance
From company and industry benchmarks, to location-level daypart metrics, you have full visibility into team performances across locations and over time.
You can also customize the reports and group locations in a way that works best for your organization. And all can be done with just a few clicks inside Tattle’s user-friendly dashboard.
Why Brands Love Tattle
Hidden Problems Uncovered
Tattle reveals the undelying factors causing each issue, such as whether a low food quality rating is due to temperature, texture, or flavor.
Higher Growth Certainty
Tattle uses Machine Learning to predict how likely each action will increase revenue and satisfaction, so you can better prioritize.
Hands-on Strategy Coaching
Our Customers Success team provides exclusive data insights and actionable recommendations to help you succeed.
Powerful Reports & Dashboard
There's a reason restaurant GMs log into Tattle on average 6 times a day — the reporting is specific, intuitive, and customizable.
25+ Integration Partners
The Tattle platform has numerous integration partners — from POS and ordering companies to kiosk and loyalty providers.
ROI Guaranteed
From tracking guest recovery to intercepting negative reviews, Tattle boosts your bottom-line and improves your brand reputation online.
“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."
John Lucas
VP of Operations, Farmer Boys
“Tattle has become our center of gravity. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”
Alicia Alfi
SM of Strategy & Analytics, MOD Pizza
"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."
Jim Bitticks
President and COO, Dave's Hot Chicken
Popular Case Studies
MOD Pizza
How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.
Dave's Hot Chicken
Learn how DHC's 500% annual growth was fueled in part by the incredibly granular insights generated by the Tattle platform.
Roy Rogers
See how Roy Rogers replaced their mystery shoppers with Tattle and increased feedback volume by 3,051%.