Improve Restaurant Customer Experience with Confidence

How do you know if your team is prioritizing areas with the biggest impact on CSAT or NPS?

Tattle answers that question for you. From food prep to services, Tattle collects and analyzes feedback data unique to each location, and uses AI to suggest monthly objectives that will lead to the biggest improvement in guest satisfaction and revenue.

Pay month to month. Cancel anytime.

Tattle for restaurant operators

Feedback Collection on Auto-Pilot

20X your feedback quantity and quality (without having to give out free desserts).

Measure Sentiments Acoress Channels

Tattle’s open API enables integrations with ordering and loyalty providers, so we can send automatic survey emails post transaction or reward redemption.

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Tattle integration partners

94% Survey Completion Rate

On average, 10% of all orders result in a Tattle survey submission, and 94% complete a survey of up to 55 questions!

Traditional vs. Tattle surveys

Opportunity Rank

Uncover the “why” and Prioritize.

What areas have the biggest impact on your guest experience?

Each location is different, but you don’t need to be data-savvy find out. We use AI to rank high-impact opportunities for each location, and link to detailed reviews for more context.

No wonder General Managers log into Tattle ~6 times per day!

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Customer feedback survey Improvement
monthly objectives tattle

Goal-Setting

Turn feedback insights into actions.

Whether you have 10 locations or 10,000, each manager can set monthly objectives in Tattle and align the team on what matters.

Relevant team members will receive 3 automatic email notifications each month to track progress. Guess what: locations that hit the Tattle-recommended objective have an 84% chance of improving guest satisfaction within 30 days!

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monthly objectives tattle

Revenue Retention

Recover dissatisfied customers at scale.

Tattle makes dissatisfied customers feel heard by sending apology emails and loyalty rewards based on the star ratings they leave. You’ll have visibility into each guest’s correspondence timeline, as well as overall guest recovery metrics.

Many brands are recovering millions in revenue by setting guest recovery on autopilot in Tattle!

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guest recovery incident timeline in tattle
tattle benchmarking report

Benchmarking

Assess team performances at a glance.

From company and industry benchmarks, to location-level daypart metrics, you have full visibility into team performances across locations and over time.

You can also customize the reports and group locations in a way that works best for your organization. And all can be done with just a few clicks inside Tattle’s user-friendly dashboard.

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tattle benchmarking report

Why Restaurants Love Tattle

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More granular data points.

Understand what factors are causing customer complaints (e.g. whether low food quality is due to temperature, texture or flavor).

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Results & data driven.

Tattle uses Machine Learning to predict which improvements can lead to the highest increase in revenue and guest satisfaction.

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Robust integrations.

Through integrations, Tattle can 20X your feedback volume with automatic survey emails and pre-populated survey fields post transaction.

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Hands-on strategy sessions.

Our Customer Success teams will help you interpret data insights and give strategic recommendations that help you succeed.

“Tattle continues to be a critical tool for us as we proactively set and validate new objectives. It provides us an avenue to get us direct guest feedback, even as that’s been redirected away from the dine-in experience to 100% drive thru, take-out, and delivery."

John Lucas
VP of Operations, Farmer Boys

“Tattle has become our center of gravity. Overnight, we went from 10% of off premise revenue to roughly 80% across our 500 locations. Without Tattle, tracking performance, improvement, and positioning the guest experience as a cultural cornerstone of our business would be nearly impossible. We love our Tattle team.”

Alicia Alfi
SM of Strategy & Analytics, MOD Pizza

"We use Tattle as the early warning detection system of problems. What’s great about Tattle is that it gives you the when, where, what [of each feedback submission], which is the level of details you don’t find on Google or Yelp."

Jim Bitticks
President and COO, Dave's Hot Chicken

Case Studies

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MOD pizza tattle case study

MOD Pizza

How MOD Pizza recovered millions in revenue through effective incident management and better accountability of DMs and GMs.

Bluestone Lane Cafe Tattle case study

Bluestone Lane

How Bluestone Lane moved away from sporadic social media reviews to reliable customer feedback that drives operational change. 

Din Tai Fung Tattle case study

Din Tai Fung

How Din Tai Fung uses Tattle to set accountability across locations and encourage GM engagement via “friendly competition”.