by ariddleberger | Mar 13, 2023 | Blog, Insights & Trends, Operations
Mystery shopping is a big business. The concept has been around for over 50 years and the industry as a whole is worth just shy of $2 billion – it’s powerful, to say the least. And since the popularity began to boom in the 1970s, it’s been a go-to option for companies...
by ariddleberger | Mar 7, 2023 | Blog, Insights & Trends, Operations
Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have lost significant time, money, and effort trying to piece together a suitable customer experience solution....
by isabellajiao | Feb 24, 2023 | Blog, Insights & Trends, Operations
If you’ve been on the Internet lately, you’d find it nearly impossible to avoid topics like “AI” and “ChatGPT”. It seems like every industry – including restaurants – are trying to stay ahead by envisioning AI use cases that could lead to greater efficiency and...
by isabellajiao | Feb 6, 2023 | Blog, Insights & Trends, Operations
Key Takeaways Don’t ignore bad reviews. Instead, think of them as an opportunity to improve, grow, or at least display your brand’s professionalism. Don’t respond in anger or try to defend yourself. It’s important to remain calm, collected and objective. Aim for...
by isabellajiao | Feb 3, 2023 | Blog, Insights & Trends, Operations
This is a redacted Q&A with Tinku Saini, CEO & Co-Founder of Tarka Indian Kitchen, a 9-unit and growing Indian fast casual restaurant concept based in Austin with locations in Austin, San Antonio & Houston. Q: What’s the role you play in evaluating and...
by isabellajiao | Jan 25, 2023 | Blog, Insights & Trends, Operations
Key Takeaways If you deal with a customer complaint quickly, they’re 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no customer complaints fall through the cracks. Spot dissatisfaction patterns early and take preemptive...
