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The Good, The Bad, & The Ugly Of Mystery Shopping

The Good, The Bad, & The Ugly Of Mystery Shopping

by ariddleberger | Mar 13, 2023 | Blog, Insights & Trends, Operations

Mystery shopping is a big business. The concept has been around for over 50 years and the industry as a whole is worth just shy of $2 billion – it’s powerful, to say the least. And since the popularity began to boom in the 1970s, it’s been a go-to option for companies...
Why The 3 Most Common Feedback Collection Methods Ultimately Fail

Why The 3 Most Common Feedback Collection Methods Ultimately Fail

by ariddleberger | Mar 7, 2023 | Blog, Insights & Trends, Operations

Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have lost significant time, money, and effort trying to piece together a suitable customer experience solution....
We Asked ChatGPT How To Collect Guest Feedback. It Went Very Wrong.

We Asked ChatGPT How To Collect Guest Feedback. It Went Very Wrong.

by isabellajiao | Feb 24, 2023 | Blog, Insights & Trends, Operations

If you’ve been on the Internet lately, you’d find it nearly impossible to avoid topics like “AI” and “ChatGPT”. It seems like every  industry – including restaurants – are trying to stay ahead by envisioning AI use cases that could lead to greater efficiency and...
How Should Restaurants Tackle Negative Reviews?

How Should Restaurants Tackle Negative Reviews?

by isabellajiao | Feb 6, 2023 | Blog, Insights & Trends, Operations

Key Takeaways Don’t ignore bad reviews. Instead, think of them as an opportunity to improve, grow, or at least display your brand’s professionalism. Don’t respond in anger or try to defend yourself. It’s important to remain calm, collected and objective. Aim for...
Tarka Indian Kitchen Reveals Key to Choosing the Right Restaurant Techstack

Tarka Indian Kitchen Reveals Key to Choosing the Right Restaurant Techstack

by isabellajiao | Feb 3, 2023 | Blog, Insights & Trends, Operations

This is a redacted Q&A with Tinku Saini, CEO & Co-Founder of Tarka Indian Kitchen, a 9-unit and growing Indian fast casual restaurant concept based in Austin with locations in Austin, San Antonio & Houston. Q: What’s the role you play in evaluating and...
5 Steps to Effectively Win Back Unhappy Customers at Your Restaurants

5 Steps to Effectively Win Back Unhappy Customers at Your Restaurants

by isabellajiao | Jan 25, 2023 | Blog, Insights & Trends, Operations

Key Takeaways If you deal with a customer complaint quickly, they’re 75% more likely to come back. Set up a conditional, automatic follow-up emails so that no customer complaints fall through the cracks. Spot dissatisfaction patterns early and take preemptive...
« Older Entries
  • How To Intercept Negative Yelp & Google Reviews At Your Restaurants Using Tattle
  • How To Create An Accurate Bonus Program For General Managers Using Tattle
  • The Good, The Bad, & The Ugly Of Mystery Shopping
  • How To Incentivize And Reward Your Restaurants Using Tattle
  • How To Detect Critical Food Quality Issues In Real-Time Using Tattle
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