The Tattle Solution

Causation-Based Survey to Uncover Genuine Customer Sentiments

Gold Star Chili launched with Tattle’s causation- based survey in order to assess the how each team complies with sanitation policies at each location and most importantly, how the customers felt about it. Tattle’s survey was able to ask factor-level questions beyond broad categories, such as sanitation, to identify if it’s mask usage, glove usage, or social distancing that a customer was satisfied or dissatisfied about.

The Gold Star Chili team was able to see such granular data by location and even by ordering channel (dine-in, takeout, curbside etc.) to uncover the most problematic areas and have focused improvement plans.

AI-Driven Improvement Recommendations

Tattle surveys ask guests to rate the specific factors contributing to a positive or negative experience, and uses Machine Learning to recommend the top opportunities for improvement.

This means Tattle automatically translates data into actionable items. Based on each location’s unique feedback data, Tattle will identify their top opportunities to act on that will most likely boost customer satisfaction and revenue. Such data was able to shed light on issues that weren’t even issues at all, giving the management team more space to focus on problem areas only.

Moreover, the dashboard is incredibly easy to use, which means all levels of managers and operators can actively engage in understanding the insights from data, based on the permission level they’re assigned.