The Tattle Solution

Centralized survey collection

Customers receive an automated survey email after a transaction through Tattle’s integration with AlpineIQ, and the 3Fifteen team can communicate with customers in real time to resolve any issues and prevent negative public reviews.

AI-Driven improvement recommendations

Tattle surveys ask guests to rate the specific factors contributing to a positive or negative experience, and uses Machine Learning to recommend the top opportunities for improvement.

“Being able to ask customers specific questions about their experience was
probably one of the biggest advantages we’ve seen with Tattle,” said Jeremy.

Boost online presence and Google rankings

Tattle can automatically prompt customers leaving the highest ratings to review 3Fifteen online. In less than a month, 3Fifteen saw both Grand Rapids locations
on the Google Maps 3-pack, securing the #1 and #3 positions for dispensaries in that area.

“We’ve been able to bolster our online reviews because of Tattle, which has
helped our Google rankings. The immediacy of this impact was huge for us,” said Jeremy.

Easily set objective and communicate with the team

3Fifteen can set monthly objectives based on Tattle’s recommendation of the top opportunities, complemented with specific improvement areas for each category, all within an intuitive dashboard.

“The dashboard is so easy to read. That saves us a lot of time and effort to see
the data, respond to customers, and communicate effectively to the team,” said Dom Cassisi, Marketing Analyst