It doesn’t take long to see why SPIN! Pizza is such a special place. They’ve built each SPIN! to be the go-to neighborhood spot for eating, drinking and hanging with friends. They take time and care creating each ingredient, crafting each crust, and baking their pizzas, which all reflects the pride they take in their food and the gratitude they have for their customers.
Founded in Overland Park in 2005 – this award-winning pizza chain has quickly grown in the last few years, increasing their size by 80%. “I think what has driven (the growth) over the last 10 years is the guest experience that we provide with great food and our service model,” Gail Lozoff said, Co-founder of Spin! Pizza.
Spin! is a hybrid of a fast-casual and casual-dining restaurant where the guest orders and pays at the counter before becoming a full-service experience. Servers then deliver the food and drinks to the table. “At Spin, we go out of our way to make sure the emphasis is on service,” said Gail Lozoff. And the formula seems to be a huge success.
Gregory’s Coffee believes that respect for their coffee and respect for their customers go hand in hand. So they take freshly roasted beans grown by skilled, dedicated farmers all over the world and prepare them for their guests in a way that will fit their needs without sacrificing the quality of the coffee.
Gregory’s friendly and skilled baristas makes sure that both the coffee and the guest’s experience are absolutely wonderful. With 17 locations, Gregory Zamfotis’ commitment to great coffee without having to wait or feel intimidated by coffee snobs is evident. “Every coffee is made one cup at a time here, but we do it quickly and efficiently, without sacrificing quality,” said Gregory Zamfotis. “It’s specialty coffee, but we’re able to handle large crowds.”
A native of New York City, Gregory grew up in his father’s QSR eateries in the Financial District. “More and more people are taking their coffee seriously, and want something more high-quality,” said Zamfotis. “Our goal is to make everyone feel welcome in our shops, and enjoy their coffee.” Gregory’s is using Tattle to capture more of these experiences so that they can continue to build strong relationships with their guests making sure they are getting the best experience on every visit.
Borrowing inspiration from Canadian poutine, Chris Covelli and his friend Garrett Green—both Millennials—founded #getfried in 2015. This popular Buffalo eatery specializes in offering a variety of taters topped with more than 20 sauces, seasonings and toppings. Fry choices include hand-cut thin fries, coated straight cut fries, seasoned waffle fries, curly fries and sweet potato fries.
#getfried has been growing quickly since its inception last year. The concept encompasses two upstate New York locations with their first franchise development deal opening in San Antonio, Texas later this year. Their menu is perfect for adventurous Millennials with a penchant for customization and includes classics like the Rocky Balboa which has sirloin, sautéed onions, peppers and melted cheese, as well as more unique options like the Sweet tooth, sweet potato fries topped with maple syrup, powdered sugar & cinnamon.
The Tattle Choice:
All 3-restaurants have made the creation of unforgettable customer experiences of paramount importance to their mission. Being able to have an open flow of digital communication between their customers and all their locations fits nicely with this ethos. Tattle also gives each the ability to identify their community of net-promoters, essential to their continued success. By creating a closed-loop approach to feedback Tattle’s platform allows these restaurants to understand the sentiment of their customers and know truly that the product they are achieving across all of their locations remains at the highest level of excellence.
Getting direct feedback has become essential to restaurants with so many other social media sites and open forums available to unhappy customers. Being able to capture feedback internally can help brands retain control of their online reputation, identify top promoters and build stronger relationships by responding directly to customers.
Each team needed Tattle for the following reasons:
- To collect more feedback in real-time from onsite guests
- To get in front of poor reviews before they end up on social media sites
- To maintain the ability to respond to their customers quickly and privately
- To curate positive feedback through Tattle to Yelp on their own accord
- To grow their business by nurturing the relationships of first time customers