by ariddleberger | Jul 27, 2023 | Blog, Operations
When it comes to guest feedback, many restaurant brands and executives believe either one of two things. One, that they have to make a choice between utilizing public or private feedback. Or two, that there’s really no difference. Both of those beliefs are wrong....
by ariddleberger | May 16, 2023 | Blog, Operations
The better a General Manager can understand the experience of their customers, the more effective they will be. And that’s not just in the long run, but in the day-to-day operations too. Let’s jump into all the ways in which Tattle helps location-level leaders...
by ariddleberger | Apr 24, 2023 | Blog, Operations
Just how important is order accuracy for restaurants? Research has shown that accuracy is the single most important factor influencing customer satisfaction, especially at quick-service restaurants (source: MaritzCX). Over 200,000 customers indicated that those who...
by ariddleberger | Apr 22, 2023 | Blog, Insights & Trends, Operations
Table of Contents What is Net Promoter Score (NPS)? The Shortcomings Of NPS The Industry-Preferred Alternative Conclusion What is Net Promoter Score? NPS is a simple metric that measures the perception of a customer to a specific business, product, or service. The...
by ariddleberger | Apr 18, 2023 | Blog, Operations, Restaurant
Editor’s Note: This article is a recap from a panel discussion — to watch the panel discussion in its entirety, click here. Customer experience is a difficult thing to improve, let alone master. That’s why we decided to talk with three high-octane...
