As a company that prides itself on instantly scoring the guest experience for our partners, we set out to see how directly our scores correlated with the guest experience. What we found out was unprecedented.
Potbelly has already attempted to change the economics of high real-estate costs, testing out “dark kitchens” with much success. The term refers to storefronts without seats that serve only take-out, delivery and catering options for their customers.
Today, Tattle Inc. is excited to introduce you to our newest Tattle feature – Customizable Store Groupings, an addition to the Enterprise suite of analytics!
Before embarking on a Customer Experience Management (CXM) strategy a business must do some soul-searching and prepare for a reorganization of priorities
These restaurants have made the creation of unforgettable customer experiences of paramount importance to their mission. Being able to have an open flow of digital communication between their customers and all their locations fits nicely with this ethos.
This month Yelp called out Tattle for trying to help restaurants collect feedback privately. “We don’t take this lightly,” a spokeswoman for Yelp told Eater.
Getting direct feedback has become essential to restaurants with so many other social media sites and open forums available to unhappy customers. Being able to capture feedback internally can help brands retain control of their online reputation, identify top promoters and build stronger relationships by responding directly to customers.
With over $1M in new funding from Alpine Meridian and hospitality focused investors, Tom Colicchio, Co-Founder of Crafted Hospitality and 'Wichcraft, Tattle is well-positioned for global expansion.
The customer experience is the most important part of any business. So why are companies not closing the loop and getting insights directly from their customers?
Shares of YELP (NYSE: YELP) were down more than 25% last week after reporting Q1 revenue that missed analyst’s estimates, while also cutting full-year guidance.
With mobile ordering on the rise and set to eclipse 38 billion dollars of revenue by 2020, it was an area Garbanzo Mediterranean Fresh knew would be a central focus for years to come.
The Mystery Shopper market has grown to eclipse 1.5 billion dollars in recent years but with a limited data set and bloated budgets, Tattle sees an industry ripe for disruption.
By creating a closed-loop approach to feedback Tattle’s platform allows these restaurants to understand the sentiment of their customers and know truly that the product they are achieving across all of their locations remains at the highest level of excellence.
Customer Experience Management Software (CXM) is at the top of the corporate agenda in 2017. But while business leaders are understanding the value of CX now more than ever, only 37% have a strategy in place to improve it.
Jason Wang, CEO of Xi'an Famous Foods, was able to take the time to share his insights into how utilizing Tattle's 360 Peer Review has helped to extract deeper staff performance insights to ensure service standards are achieved.
With customer experience management platforms on the rise, these 3 companies are using Tattle to build stronger relationships with their customers, eliminate negative feedback on third-party sites and prevent customer defection.
At the core of Potbelly's value driver initiatives is an unrelenting commitment to upholding a tradition of operational excellence by directing the efforts of a GM towards improving the customer experience and unlocking greater profitability.